Revenues & Benefits Officer

We Manage Jobs(WMJobs); Pershore; On-site; GBP 28,000 - 33,000; Full time

Job summary

A local council organization in Pershore is seeking two Revenues & Benefits Officers to handle the administration and management of Council Tax and Benefits. The successful candidates will possess strong customer service skills and proficiency in Microsoft Office/365. They will work in a friendly team environment, contributing to the delivery of high-quality public services. This permanent position offers a salary of £28,598- £32,597 and includes attractive benefits like excellent pension schemes and generous annual leave.

Benefits

Excellent pension scheme with employer contributions

Generous annual leave entitlement

Committed training programme

Onsite nursery with staff discount

Discounted Gym and swim membership

Free Employee Assistance scheme

Cycle to Work scheme

Employee Discounts with various companies

Responsibilities

• Administration and management of Council Tax and Benefits
• Process, maintain, and issue accurate billing
• Deliver high-quality public services

Skills

Strong customer service skills

Proficient in Microsoft Office/365

Detail-focused and accurate

Ability to manage competing priorities

Team player

Calm under pressure

Self-motivated

Adaptable

Job description

Revenues & Benefits Officers x 2 posts

37 hours per week

Permanent contract, £28,598- £32,597 per annum

Our Revenues and Benefits team is a shared service responsible for the administration and management of Council Tax and Benefits across three local authorities: Malvern Hills, Worcester City and Wychavon. We play a vital role in processing, maintaining and issuing accurate billing across the area, ensuring residents receive an efficient and reliable service.

We are a friendly, proactive and innovative team based in Pershore who value collaboration and continuous improvement. These are office-based roles with the option for some flexible working. We are looking for hardworking individuals who can work effectively both as part of a team and independently when required, and who are committed to delivering high-quality public services.

About you

The successful candidate will:

• Have strong customer service skills, ideally with experience in a Revenues & Benefits environment
• Be proficient in Microsoft Office/365 and comfortable using software systems such as excel, outlook and Teams
• Be accurate, detail-focused, and able to manage competing priorities.
• Work well independently and as part of a team, supporting colleagues when needed
• Be confident, calm under pressure, and able to handle difficult situations
• Be self-motivated, adaptable, and positive in approach

What we can offer

Our staff are at the heart of what we do and are key to ensuring we deliver Our Council Plan (attached) to make a positive difference to our communities, our economy and our environment. We are always looking to recruit, develop and retain the very best talent we can find. So, as well as a rewarding career, we offer a range of attractive benefits, such as:

• Excellent pension scheme with employer contributions
• Generous annual leave entitlement with options to purchase additional annual leave
• Committed training programme and development opportunities
• Onsite nursery with 20% staff discount
• Discounted Gym and swim membership
• Health and Wellbeing support and a Free Employee Assistance scheme including access to counselling services
• Cycle to Work scheme
• Employee Discounts with a range of companies including EE and the Kaarp discount scheme

Please note: Malvern Hills District Council does not currently offer sponsorship for candidates without the Right to Work in the UK.

To discuss the post or for further information, please call Amy Cole on 01386 565 287.

Closing date: Sunday 1 February 2026

Interview date: Friday 6 February 2026

Please note: If we experience a high intake of applications, we may close the role and interview for the position sooner than advertised.

Attached documents

• Job Description
• Employee Benefits
• MHDC Our Council Plan