Revenues & Benefits Customer Engagement Advisor

Psps (public Sector Partnership Services); Spalding; On-site; GBP 24,000 - 28,000; Full time

Job summary

A public sector service organization in Spalding is looking for a Customer Engagement Advisor to join their Revenues & Benefits Customer Engagement Team. This role involves being the first point of contact for customer queries related to Council Tax and Housing Benefits. Ideal candidates will be passionate about customer service and will receive comprehensive training. The position offers a salary starting at £24,307.67, hybrid working options, and a supportive team environment.

Benefits

Starting salary: Grade 3 £24,307.67

Comprehensive training and ongoing support

Hybrid working – at least 2 days in the office

Employee benefits platform

National local government pension scheme

Annual leave – 26 days plus bank holidays

Qualifications

• Passion for customer service and helping people.
• Excellent communication skills - empathetic and clear.
• Ability to multitask and maintain accuracy under pressure.

Responsibilities

• Answer customer inquiries by phone and email.
• Support customers in accessing discounts and benefits.
• Handle challenging situations with a calm approach.

Skills

Passion for customer service

Microsoft Office proficiency

Excellent communication skills

Resilience and adaptability

Multitasking ability

GCSE Grade C in English

Customer-focused experience

Education

GCSE Grade C or above in English

Tools

Microsoft Office

Job description

Job Summary

Join Our Team – Make a Real Difference to Our Customers! We have an exciting opportunity to join our Revenues & Benefits Customer Engagement Team at Public Sector Partnership Services (PSPS). We’re looking for passionate individuals who put the customer first and thrive in a fast‑paced, supportive environment. As a Customer Engagement Advisor you will be the first point of contact for customers across Boston Borough, East Lindsey and South Holland, handling queries about Council Tax, Housing Benefit and Council Tax Support. This is a training role, so full support will be provided and you’ll join a knowledgeable, friendly team committed to helping you succeed.

Key Responsibilities

• Answer customer enquiries by phone and e‑mail with empathy and professionalism.
• Support customers to access discounts, exemptions and benefits they’re entitled to.
• Accurately input data while speaking to customers – multitasking is essential.
• Apply legislation and local policies to make fair, timely decisions.
• Handle challenging situations with resilience and a calm, customer‑first approach.
• Work closely with colleagues to resolve cases and deliver excellent service.

Qualifications & Skills

• Passion for customer service and helping people.
• Previous use of Microsoft Office packages, with the ability to learn new systems quickly.
• Excellent communication skills – empathetic, clear and confident.
• Resilience and adaptability when dealing with difficult or emotional situations.
• Ability to multitask and maintain accuracy under pressure.
• GCSE Grade C or above (or equivalent) in English.
• Experience in Revenues & Benefits is desirable but not essential – we welcome applicants from all customer‑focused backgrounds.

Benefits

• Starting salary: Grade 3 £24,307.67, progressing to Grade 4 after training.
• Comprehensive training and ongoing support.
• Hybrid working – a minimum of 2 days in the office per week.
• Flexibility with bank holidays.
• Wellbeing support, advice and guidance via the Employee Assistance Program.
• Employee benefits platform – discounts at high‑street retailers, days out, gifts, holidays and leisure discounts.
• Employment policies including a gender‑neutral family/parental leave policy and additional time‑off provisions.
• Career progression – opportunities for professional growth and development.
• Qualification period to access certain benefits.
• All‑In Days, Leadership Days & Team Away Days – opportunities for growth and bonding.
• Annual Awards Night celebrating our achievements.
• Staff briefings to keep everyone informed and engaged.
• National local government pension scheme – 23.1% employer contribution.
• Annual leave – 26 days plus bank holidays, with the option to purchase up to 5 days extra and to take your birthday off.

Company Culture & Development Opportunities

PSPS (Public Sector Partnership Services) is a Local Authority Trading Company wholly owned by East Lindsey District Council, South Holland District Council and Boston Borough Council. We provide a wide range of services across HR, finance, procurement, ICT, customer contact and corporate support. Our mission is to deliver high‑quality professional services, achieving outstanding performance, satisfaction and confidence for customers, communities and colleagues. We pride ourselves on a vibrant and inclusive culture, offering a variety of events throughout the year and a collaborative team environment full of knowledge and experience.

Equality and Disability Support

PSPS is a Disability Confident employer and an equal‑opportunity employer. We are committed to ensuring all recruitment processes are non‑discriminatory and that no potential or current employee is treated unfairly. Applicants who declare a disability will receive a fair interview process in line with our policies.

Additional Information

PSPS reserves the right to change the closing date depending on application numbers. Interviews will be arranged when suitable candidates apply, which may be prior to the closing date. A DBS check is required as part of the onboarding process.