Revenues and Recovery Manager – AR

Carrington Blake Recruitment; Braintree; Hybrid; GBP 48,000 - 54,000; Full time

Job summary

A local government authority is seeking a skilled Revenues and Recovery Manager to oversee the billing and collection services. This full-time, permanent role requires strong leadership and local taxation expertise, focusing on service excellence and team motivation. With a hybrid working model and competitive benefits, this position offers a chance to shape the future of the Revenues service. Candidates must have relevant qualifications and a track record in local government operations.

Benefits

Competitive pay and benefits

Flexible working

Free parking

Local government pension scheme

Learning and development opportunities

Staff discounts

Health and wellbeing programme

Qualifications

• Experience in local taxation management and enforcement.
• Proven track record in team leadership and performance improvement.
• Ability to navigate legislative requirements in local government.

Responsibilities

• Lead and motivate the Revenues & Cashiers team.
• Manage workloads and service demands effectively.
• Ensure compliance with statutory requirements and deadlines.

Skills

Team management

Interpersonal skills

Problem solving

Analytical skills

IT proficiency

Education

IRRV or similar related qualification

Management qualification

Tools

CIVICA Open Revenues

Job description

Revenues and Recovery Manager – Braintree District Council

Full-Time, Permanent

37 Hours per Week

£48,945 – £53,082 per annum

Applications closing Date: Monday 22nd December 2025

Interviews Held: Thursday 8th & Friday 9th January 2026.

Essex County Council (ECC) are delighted to be supporting Braintree District Council in recruiting a Revenues and Recovery Manager on a full-time, permanent basis. We have an exciting opportunity for an experienced, motivated and ambitious Revenues and Recovery Manager.

This role is ideal for an experienced Revenues & Recovery Manager who can lead our Revenues & Cashiers team in administering the billing, collection and enforcement of Council Tax, Business Rates, and Other Service Income, and who can demonstrate a strong background in local taxation. Duties will include ensuring an efficient, compliant, and customer-focused Revenues Service, and you will be expected to work as part of the senior Revenues and Benefits management team.

As our Revenues and Recovery Manager, you will manage and motivate your team to deliver a professional service, always with an eye on performance improvement and customer service. Maximising revenue collection and minimising loss and avoidance will be key objectives. As a competent and inspiring manager, you will provide clear direction and support alongside your Senior Revenue Officers to your team and will need to manage and prioritise workloads and service demands.

You must be able to communicate at all levels, interpreting and articulating often difficult and complex information and decisions. In this role you will also have opportunity to help inform the future of the Revenues service as the authority prepares for local government reorganisation for Greater Essex.

Key Responsibilities

• Strategic leadership, management and motivation of your team ensuring high standards, consistent practices, and well-informed decision making.
• Workload and resource planning to ensure statutory timescales are achieved.
• Advise on legislative requirements and develop policies and procedures relevant to your areas of responsibility.
• Ensure that appropriate data and information is maintained, analysed and reported, and provide technical and specialist advice and guidance.
• Ensure the completion of statutory returns and other Revenues related returns.
• Make decisions in complex local taxation cases.
• Ensure effective annual billing processes and year‑end for Council Tax and Business Rates.
• Deal with difficult and challenging customers and situations, including complaint resolution.

What we need from you

Skills and Abilities

• A strong track record of managing a team and performance, including coordinating and planning effective training and development of staff.
• Strong interpersonal skills with the ability to build effective relationships.
• Able to work under pressure, solve problems, and influence decision making.
• Aptitude for promoting the use of IT and office-based systems and applications in a secure and effective manner.
• Skilled in analysing management information to drive decisions and performance.

Knowledge & Experience

• Extensive knowledge and understanding of the law, legislation and best practice in Council Tax, Business Rates and in the recovery and enforcement of local authority debt.
• Knowledge of local government operations, policies, and procedures.
• Skilled in managing teams and achieving quality results.
• Experience with local tax systems such as CIVICA Open Revenues or similar.

Qualifications

• IRRV, or similar related professional qualification combined with relevant experience.
• Ideally a management qualification.

We offer our Revenues and Recovery Manager excellent benefits including:

• Competitive pay and benefits.
• Hybrid working arrangements available (home/office based) subject to business need.
• Flexible working.
• Free parking.
• Local government pension scheme.
• Learning and development for all staff.
• Staff discounts at local businesses.
• Staff recognition schemes.
• Extensive health and wellbeing programme including discounted gym membership.

Braintree District Council is a great place to work. We pride ourselves on our creative, innovative and forward‑thinking approach which is led by our staff. We are committed to having an engaged workforce who understand our strategy and how they can help deliver it.