Retail Wellness Commercial Manager (UK)

The Feel Good Group; Wigan; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic wellness organization in the UK is looking for a Retail Wellness Commercial Manager to lead the rollout of next-generation wellness modalities. The candidate should have over 5 years of experience in the wellness sector, degree-level education, and demonstrate strong commercial judgment and leadership skills. This role offers a chance to shape operational standards and enhance customer experiences at scale within a progressive team dedicated to innovation and excellence.

Benefits

Pivotal role in shaping a wellness brand

Ownership of national initiatives

Progressive and customer-centric environment

Qualifications

• 5+ years’ experience in the beauty, wellness, or related service sectors.
• Ability to influence and inspire cross-functional teams.
• Passion for innovation in wellness and delivering customer experiences.

Responsibilities

• Lead nationwide rollout of technology-enabled wellness modalities.
• Develop operational and service protocols for customer experience.
• Strengthen staff training and collaboration across teams.
• Own and improve all commercial performance metrics.
• Champion wellness brand across the organization.
• Work with supply chain partners for resources and best practices.
• Collaborate with marketing for customer acquisition strategy.
• Lead scalable B2B sales structure supporting growth objectives.

Skills

Commercial judgment

Analytical capability

Communication excellence

Leadership

IT systems proficiency

Digital marketing practices

Education

Degree in Marketing, Business, Sports Science

Job description

Retail Wellness Commercial Manager (UK)

• Location : United Kingdom
• Reports to : Managing Director
• Sector : Wellness / Retail / Technology-Enabled Services

About the Role

We are seeking a dynamic, commercially minded Retail Wellness Commercial Manager to lead the national rollout of our next-generation, tech-enabled wellness modalities. This role is ideal for a driven operator with strong commercial acumen, deep sector knowledge, and a passion for delivering exceptional customer experiences at scale.

As part of the senior leadership team, you will shape operational standards, elevate staff training, drive organisational performance, and champion our wellness brand across the business.

Key Responsibilities

• Lead, deliver, and implement a nationwide rollout of new technology-enabled wellness modalities across our retail chain.
• Develop and embed operational and service protocols that ensure a consistently outstanding customer experience.
• Strengthen staff training and cross-functional collaboration, ensuring teams are aligned, empowered, and high-performing.
• Own all commercial performance metrics, driving improvements in efficiency, service, and profitability.
• Champion and evolve our wellness brand, acting as a key voice within the wider organisation.
• Work closely with supply chain partners to ensure the organisation has best-in-class resources and the latest industry practices.
• Collaborate with the marketing function to scope and deliver a strong customer acquisition (CAC) strategy.
• Lead and develop a scalable B2B sales structure, supporting growth and new business objectives.

Ideal Candidate Profile

• 5+ years’ experience in the beauty, wellness, or related service‑sector industries.
• Degree-level education in Marketing, Business, Sports Science, or related fields.
• Demonstrates strong commercial judgment, analytical capability, and communication excellence.
• Highly proficient in IT systems, digital tools, and digital marketing practices.
• A natural leader with the ability to influence, inspire, and drive initiatives across multiple teams.
• Passionate about innovation in wellness and delivering world‑class customer experiences.

Why Join Us?

• Play a pivotal role in shaping the future of a fast‑evolving wellness brand.
• Lead high‑impact national initiatives with full ownership and visibility.
• Join a progressive, customer‑centric organisation committed to excellence and innovation.