Retail Travel Advisor

TUI Group; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent holiday company in the UK seeks a Travel Advisor for their York store. The role focuses on inspiring customers, achieving sales targets, and providing exceptional service. Candidates must be adaptable, able to resolve complaints, and enthusiastic about creating memorable holiday experiences. The position offers a starting salary of £12.58 per hour along with commission, holiday benefits, and opportunities for career progression. This role requires flexibility with working hours, including weekends and bank holidays.

Benefits

Commission scheme

Holiday benefits

Pension scheme

Life assurance

Health and Wellbeing benefits

Career development investment

Responsibilities

• Use passion to inspire customers and colleagues.
• Drive to achieve sales objectives and exceed targets.
• Engage with customers both face-to-face and virtually.
• Investigate and resolve questions or complaints actively.
• Receive training on various systems to enhance knowledge.

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our York Parliament Street store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.