Retail Travel Advisor

TUI AG; Weston-super-Mare; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company is seeking a Retail Travel Advisor in Weston-super-Mare. In this role, you'll inspire customers, exceed sales targets, and provide exceptional service. Ideal candidates have a passion for travel, experience in retail or customer service, and are comfortable working varied shifts, including weekends and bank holidays. Competitive hourly wage with commission opportunities and attractive holiday benefits are offered.

Benefits

Commission scheme

Fantastic holiday benefits

Health and Wellbeing support

Pension scheme

Life assurance

Qualifications

• Experience in retail or customer service preferred.
• Ability to work varied shifts, including weekends and bank holidays.
• Strong communication skills and enthusiasm for travel.

Responsibilities

• Inspire customers and colleagues with your passion.
• Exceed sales objectives and targets.
• Investigate and resolve customer questions or complaints.
• Train on various technology systems.

Skills

Customer service

Sales objectives

Problem-solving

Job description

Retail Travel Advisor

CAPTION: Job details

• Posting date: 19 November 2025
• Hours: Full time
• Closing date: 17 December 2025
• Location: Weston-Super-Mare, BS23 1HT
• Company: TUI Group
• Job type: Permanent
• Job reference: 135678-43792156

Summary

TUI Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Weston-Super-Mare store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.