Retail Travel Advisor

TUI Group; Tamworth; On-site; GBP 12,000 - 18,000; Full time

Job summary

A leading travel and holiday company is seeking a passionate Travel Advisor for their Tamworth store. You will be responsible for recommending and selling holidays while ensuring exceptional customer experiences. The role involves achieving sales targets and addressing customer complaints, all while providing a fun and inspiring environment. A competitive salary with fantastic holiday benefits is offered.

Benefits

£12.58 per hour starting salary

Commission scheme

Holiday benefits and discounts

Pension scheme

Investment in development

Qualifications

• Passion for inspiring customers.
• Drive to exceed sales objectives.
• Ability to handle customer complaints.

Responsibilities

• Inspire customers with your passion.
• Achieve and exceed sales objectives.
• Resolve customer questions or complaints.

Skills

Customer service

Sales skills

Problem-solving

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Tamworth store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.