Retail Travel Advisor

TUI AG; St. Austell; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in St Austell seeks a Travel Advisor to support customers in creating unforgettable holiday experiences. The role requires inspiring customers, achieving sales targets, and resolving any issues that arise. You will enjoy diverse shifts, holiday benefits, and opportunities for career development. This position offers a starting salary of £12.58 per hour along with various perks.

Benefits

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Health and Wellbeing investments

Career development opportunities

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales objectives.
• Confidence in resolving customer issues.

Responsibilities

• Inspire customers and colleagues while having fun.
• Achieve sales targets and exceed objectives.
• Embrace changes in a customer-facing role.
• Resolve questions or complaints actively.
• Receive training on various systems for customer engagement.

Skills

Customer engagement

Salesmanship

Problem-solving

Adaptability

Job description

Overview

Here at TUI, you'll find we're an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our St Austell store, we'll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You'll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you'll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About Our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You'll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don't go to plan, you'll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you'll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.