Retail Travel Advisor

TUI Cruises GmbH; London Borough of Hillingdon; On-site; Full time

Job summary

A leading travel company is seeking a Travel Advisor in London to provide exceptional customer service and sell various holiday products. You will play a crucial role in creating memorable holiday experiences while achieving sales targets. The role requires outstanding customer service skills, ability to work varied shifts including weekends, and a passion for the travel industry. Competitive salary with additional benefits, including commission and health support programs.

Benefits

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Investment in development

Qualifications

• Passion for customer service and sales.
• Ability to handle complaints and resolve issues.
• Strong dedication to achieving goals.

Responsibilities

• Inspire customers and colleagues.
• Exceed sales objectives in a retail environment.
• Engage with customers face to face and virtually.
• Investigate and resolve questions or complaints.

Skills

Customer service skills

Sales objectives achievement

Ability to embrace change

Organizational skills

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Hayes Inside Next store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.

ABOUT YOU

• Excellent customer service skills with a genuine passion to go above and beyond
• A strong dedication to achieve goals and sales targets
• Able to prioritise multiple tasks in a fast-paced environment and bounce back from challenges
• Ability to embrace change andadapt to new ways of working
• A team player who engages and collaborates with our customers and colleagues
• An organised individual who takes pride in their work and communicates effectively
• Able to work a varied shift pattern each week in-line with shop opening and closing times.

From a workplace to a place to belong. At TUI we embrace diversity, equity and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We're committed to supporting candidates with disabilities and impairments so if you require any support, please let us know.

To apply for this role, part of the application process will require you to complete an online assessment, you'll receive an email to complete this once your application has been submitted.