Retail Travel Advisor

TUI Group; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading holiday company in Gloucester is seeking a passionate Travel Advisor to recommend and sell holidays, Cruise, and UK Breaks. You will create unforgettable holiday experiences and exceed sales objectives while providing exceptional customer service. The role offers a starting salary of £13.09 per hour, a commission scheme, and various holiday benefits. Ideal candidates are motivated, confident, and eager to engage with customers in diverse settings.

Benefits

Commission scheme

Holiday benefits

Pension scheme

Life assurance

Career development investment

Qualifications

• Passion for inspiring customers and colleagues.
• Drive to exceed sales objectives.
• Confidence in resolving customer questions or complaints.

Responsibilities

• Recommend and sell holidays and additional products.
• Engage customers face to face and virtually.
• Embrace change and challenges in a customer-driven role.

Skills

Customer service

Sales objectives motivation

Problem-solving

Job description

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Gloucester Eastgate Street store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
>If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.