Retail Travel Advisor

TUI AG; Barnstaple; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Barnstaple is seeking a Retail Travel Advisor to create unforgettable holiday experiences. In this role, you will recommend and sell holidays, engage with customers face to face and virtually, and meet sales objectives. With a starting salary of £13.09 per hour, you’ll also benefit from a commission scheme, holiday discounts, and career development opportunities. This position demands a passion for travel and excellent customer service skills, along with a flexible approach to working hours.

Benefits

Commission scheme

Holiday benefits and discounts

Pension scheme and life assurance

Qualifications

• Passion for customer engagement and travel.
• Ability to handle customer complaints confidently.
• Willingness to work varied shifts including weekends.

Responsibilities

• Recommend and sell holidays, Cruises, and UK Breaks.
• Inspire customers and colleagues in a fun environment.
• Investigate and resolve customer complaints effectively.

Skills

Customer service skills

Sales targets achievement

Communication skills

Job description

Retail Travel Advisor

CAPTION: Job details

• Posting date: 13 January 2026
• Hours: Full time
• Closing date: 10 February 2026
• Location: Barnstaple, EX31 1UG
• Company: TUI Group
• Job type: Permanent
• Job reference: 136377-43899200

Summary

TUI. Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Barnstaple store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas - Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it 'Smashing your Targets'
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.