Retail Team Lead - Elevate Customer Experience & Sales

National Trust; Stafford; On-site; GBP 30,000 - 40,000; Full time

Job summary

An environmental charity based in England seeks a Retail Manager to lead a dedicated team at Shugborough. The role involves overseeing day-to-day operations, enhancing customer service, and achieving sales targets. Candidates must exhibit strong leadership skills, a passion for retail, and the ability to develop their team effectively. This position offers a supportive work environment with numerous benefits, including a substantial pension scheme, discounts, and flexible working arrangements.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Gym membership discounts

Flexible working options

Employee assistance programme

Free parking at Trust places

Qualifications

• Proven ability to deliver exceptional customer service.
• Experience in leading and developing a team in a retail environment.
• Confidence in achieving sales targets and maximizing profitability.

Responsibilities

• Lead the retail team, focusing on exceptional customer service.
• Handle cash, stock ordering, and supplier relationships.
• Inspire the team to engage with customers effectively.

Skills

Customer service excellence

Team leadership

Sales target achievement

Risk management knowledge

Job description

An environmental charity based in England seeks a Retail Manager to lead a dedicated team at Shugborough. The role involves overseeing day-to-day operations, enhancing customer service, and achieving sales targets. Candidates must exhibit strong leadership skills, a passion for retail, and the ability to develop their team effectively. This position offers a supportive work environment with numerous benefits, including a substantial pension scheme, discounts, and flexible working arrangements.