Retail Systems Support

Govia Thameslink Railway; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading transportation service provider in Greater London is seeking a Retail Systems Support to maintain and develop retailing equipment and systems. The role includes managing stations, providing technical support, and participating in product development. Benefits include hybrid working, free travel on the network, a full pension, and generous annual leave. Ideal candidates should possess strong technical and communication skills to excel in this position.

Benefits

Free travel across the GTR network

Hybrid working

Full Final Salary pension

25 days annual leave

75% discount on train services

Healthcare benefits

Responsibilities

• Maintain and support all retail systems and processes.
• Provide technical expertise on retail applications.
• Assist in testing new software for compatibility with retail systems.
• Communicate effectively within retail operations.
• Manage assigned stations and perform audits.

Skills

Technical support

Database management

Problem-solving

Communication

Training skills

Job description

Looking for your next career come and be part of the Retail team based at Go Ahead House, near East Croydon

As the Retail Systems Support you will be responsible and accountable for the maintenance and support development of all retailing equipment, databases and processes within GTR .

Your day to day duties will include:

• Accountable for the effective maintenance of all retail systems and ensuring that accurate reporting is made available to appropriate management teams where issues occur
• Participate in product development process to ensure any new products can be effectively implemented within our retail systems
• Provide support as a technical expert on all retail applications and processes
• Provide support in testing new software developments for station retailing equipment to ensure compatibility with our equipment
• Act as an ambassador for GTR when attending meetings with other TOCs or suppliers and for the department when attending internal meetings, accurately recording details of meetings and action points raised.
• Toprovide the administration for GTR retail systems, databases and tools to ensure they are kept current and up to date. Also to ensure that all processes are kept up to date or to provide technical assistance in supporting retail related processes developed by other departments
• Communicate and provide information by relevant methods to assist and enable retail operations and effective service both internally and externally. Interpret instructions and issues arising, and then implement actions according to company policies and procedures
• Manage the stations allocated to you. Complete station audits and assist stations in looking after all TIS, gates and validators at their station.
• Ensure all issues that are outside fingertip maintenance are reported in a timely fashion to the relevant supplier
• Supply training to staff across all TIS where required
• Complete tasks in addition to those described in this job description as directed by your manager to meet the company's needs
• Pursue personal development of skills and knowledge necessary for the effective performance of the role.

In return we can offer you:

• Free travel across the GTR network
• Hybrid working
• Full Final Salary pension
• 25 days annual leave
• 75% discount on other train services, including the London Underground
• Healthcare benefits