Retail Supervisor

Cotswold Outdoor; Rushden; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading outdoor retail company is seeking an experienced Retail Supervisor in Rushden to support a dynamic team and deliver exceptional customer service. You will lead by example, mentoring new colleagues and managing store operations during peak times. The ideal candidate will have supervisory experience, an ability to motivate the team, and a passion for outdoor activities. This role offers competitive pay, performance bonuses, and significant staff discounts.

Benefits

40-60% staff discount

Performance bonus

Up to 33 days holiday

Qualifications

• Experience as a retail supervisor or in a similar supervisory role.
• Confidence in handling responsibility and solving problems.
• Ability to build strong connections with the team.

Responsibilities

• Support and guide the team to deliver excellent service.
• Mentor new colleagues and assist in onboarding.
• Manage store operations when needed.

Skills

Excellent customer service

Team leadership

Problem-solving

Knowledge of outdoor products

Job description

Overview

Are you an experienced Supervisor who excels in a fast-paced, high-energy environment? We're looking for a Retail Supervisor to:

• Support and guide a team to do their best work
• Deliver great service while keeping the store running smoothly
• Enjoy 40-60% discount on top outdoor brands
• Work 30 hours per week on a rotating schedule including weekends

Sound like your kind of role? Read on to find out more.

About us

We believe life's better outdoors - whether it's hiking hills, running trails, or simply escaping the everyday. But great adventures start with the right kit and advice from people who care. That's where you come in. As a Retail Supervisor, you'll play a key part in helping your team grow, supporting customers, and keeping the store on track. You'll lead by example on the shop floor and step in to run things when the Store Manager is away. We're part of the Cotswold Outdoor Group, which includes Runners Need and Snow+Rock - three brands that share a love for the outdoors and a commitment to people and planet.

What you'll be doing

• Be a go-to person in store - trusted, knowledgeable and ready to take the lead when needed. In this role, you'll:
• Help the team stay focused on their tasks, deliver excellent customer service and make the most of every sales opportunity
• Lead by example on the shop floor by providing expert services such as boot fitting and gait analysis
• Mentor new colleagues and help onboard them confidently
• Manage store opening and closing duties as a key holder
• Carry out cashing up duties accurately and efficiently
• Lead in the absence of the Store or Assistant Store Manager
• Keep the store safe, compliant and running efficiently
• Bring energy, organisation and motivation to your team
• Has experience as a retail supervisor or in a similar supervisory role
• Is confident handling responsibility and solving problems
• Leads by example and builds strong connections with their team
• Stays focused under pressure and knows how to juggle tasks
• Enjoys being hands-on in a busy, customer-focused environment

Compensation and benefits

• £13.24 per hour (£11.10 per hour for under 21s)
• Performance bonus of up to £750 per year (pro rata)
• Clear progression pathways and ongoing training - from leadership skills to expert product knowledge
• 40-60% staff discount across all our outdoor and active brands
• Up to 33 days holiday, with the option to buy more
• Access to wellbeing support including free, confidential services
• Perkbox membership - savings on food, travel, fitness, entertainment and more
• Company pension scheme to help plan for your future
• Hands-on experience in a fast-paced, values-driven environment