Retail Supervisor

Screwfix; Chester, Clay Cross CP; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail company in Chester is seeking an experienced Retail Supervisor to lead the team, deliver excellent customer service, and maintain store standards. The role involves managing a small team in a fast-paced environment, ensuring customer queries are handled efficiently. The ideal candidate will be passionate, reliable, and motivated to improve continuously. This position offers a competitive salary and various benefits, including 28 days annual leave and a company pension scheme.

Benefits

Competitive salary

28 days annual leave

Company pension scheme

Life cover

Employee discounts

Discounted healthcare

Training and development

Qualifications

• Experienced supervisor or duty manager in a fast-paced environment.
• Great at translating customer service into sales.
• Passionate and reliable, with a strong work ethic.

Responsibilities

• Lead the team and set an example in the store.
• Manage store standards and customer queries.
• Work collaboratively with team members.

Skills

Customer service skills

Team leadership

Flexibility

Job description

Overview

You’ll be a vital part of the team, getting stuck in and leading by example. Whether you’re front-of-house helping customers or in the warehouse keeping our standards high, customers are always at the front of your mind. And with the help of our excellent training programmes and varied shift patterns to support a healthy work life balance, you’ll be on the right track for a promising career with us!

Opening hours :

Monday - Friday (7am to 8pm)

Saturday (7am to 6pm)

Sunday (9am to 4pm)

Responsibilities

WHAT’S IT LIKE TO BE A RETAIL SUPERVISOR?

• Host – you’ll be the team leader, hosting in store, setting an example of what great looks like. You’ll understand what your customers need, guide them to the right products, and make it super easy for them
• Store standards – you’ll make sure everything runs smoothly from cash reconciliations, to customer queries, audit compliancy and stock management.
• Part of the team – you’ll join a team who take pride in their store, working together and having lots of fun along the way!

Qualifications

YOU ARE…

• An experienced supervisor or duty manager who is used to managing a small team in a fast-paced environment
• Great at giving amazing customer service, and able to translate that into sales
• Inquisitive, ever-questioning and ever-improving
• Passionate about our business
• Friendly, flexible, reliable, honest and like to work hard!

WHAT’S IN IT FOR YOU?

• Joining Screwfix means joining a growing team – full of support, opportunities, and fun!
• We offer a competitive salary
• 28 days annual leave (including an allowance for Bank Holidays). Increasing with length of service, up to a maximum of 33 days annual leave.
• Award-winning company pension scheme - up to 14% Kingfisher contribution!
• Life cover
• 20% discount with Screwfix and B&Q
• Discounted healthcare
• Company share save schemes
• We’ll also help you be the best you can be, with excellent training and ongoing development.