Retail Store Manager

NEOM Wellbeing; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading wellness brand seeks a passionate Store Manager for its Westfield White City location. You will oversee daily operations, manage a dedicated team, and create memorable customer experiences while promoting community initiatives and wellbeing. This full-time role requires at least two years of management experience, particularly in retail and health and beauty. The position includes strong focus on team development and operational excellence, ensuring alignment with the company's values.

Benefits

25 days holiday plus bank holidays

Time off on your birthday

Flexible working hours

Monthly product allowance

Health care coverage

Volunteer time off

Qualifications

• Minimum 2 years’ experience managing a team, ideally in a standalone retail environment.
• Proven background in the health and beauty industry.
• Strong leadership skills with the ability to coach and inspire a team.

Responsibilities

• Lead and manage store operations including sales performance and stock management.
• Champion NEOM's brand by organizing and supporting in-store events.
• Recruit, train, and mentor your team focusing on development and wellbeing.

Skills

Team management

Customer service

Leadership

Retail experience

Communication

IT literacy

Tools

MS Office

Excel

Google Drive

Job description

The Role

Are you an entrepreneurial Store Manager who is not only passionate about delivering an exceptional customer experience, but also an exceptional experience for their team? In this full-time, permanent role at Westfield White City. You’ll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach, all whilst promoting the learning and development of your team.

As a key member of the retail team, you will oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations and Sales and Education, you have the power to make a difference to not only your store, but the wider business too.

This role requires someone available to work weekdays and weekends. Late nights and travel to other stores and events may be required.

The Company

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing
With 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award-winning, B Corp certified business, that is leading the way in Wellbeing look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra Wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount!

We are on the hunt for someone who lives our Values, is A Good Egg, someone that will Challenge The Status Quo and understands that a positive Attitude Is Everything! If this sounds like you apply below!

What You Will Do

As Store Manager, you’ll take full ownership of the day-to-day operations of our standalone store, leading a passionate team to deliver exceptional results. Your role will be pivotal in driving commercial success and creating a truly inspiring customer experience rooted in wellbeing.

• Lead and manage all aspects of store operations including sales performance, KPIs, payroll, rotas, stocktakes, reporting, and stock ordering.
• Champion NEOM’s brand by organising and supporting in-store and field events, collaborating with local businesses and partners.
• Recruit, train, and mentor your team with a strong focus on education, development, and wellbeing.
• Deliver an unforgettable NEOM Wellbeing experience for every customer, inspiring positive lifestyle choices.
• Develop and execute an Annual Events Plan to support monthly activations and brand partnerships.
• Identify opportunities to support our people and planet, including fundraising for our partnered charity through events and collaborations.
• Lead community initiatives that promote inclusivity, volunteering, and local engagement.

What We Would Love

• Minimum 2 years’ experience managing a team, ideally in a standalone retail environment
• Proven background in the health and beauty industry
• Passion for wellbeing and delivering exceptional customer service
• Strong leadership skills with the ability to coach and inspire a team
• Commercially driven with a focus on increasing store footfall and brand presence
• Excellent attention to detail and high operational standards
• Confident communicator with a collaborative and proactive mindset
• IT literate, comfortable using MS Office, Excel, and Google Drive
• Self-motivated, able to multitask and work independently
• Aligned with NEOM’s values and committed to community and wellbeing initiative

• TIME TO CHILL - 25 days holiday plus bank holidays
• BIRTHDAY TREAT - Time off on your birthday
• FLEXI TIME - Work in a way that fits around you
• WELLBEING TIME– take time off to recharge and reset
• NEOM GOODIES - a free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE - Cash back plans, outpatient cover, GP consultations, therapies, and Mental Health Support.
• DO GOOD, FEEL GOOD - Time off for you to volunteer plus support for any personal fundraising efforts too.

Apply Now

If you’re ready to share some Good Vibesin our Westfield White City Wellbeing Hub and join the team at NEOM Wellbeing, apply below, we can’t wait to hear from you!