Retail Service & Selling Coach: Elevate Customer Experience

John Lewis Partnership; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading retail company in Cambridge is seeking a Service & Selling Coach to enhance the skills and knowledge of its Partners. You will conduct training and coaching sessions, support technical training, and ensure the delivery of exceptional customer service. The ideal candidate will have experience in a customer-facing environment and excellent training skills. The role requires flexibility and commitment across 7 days a week, with a strong drive to contribute to a collaborative team culture.

Benefits

Flexible working options

Employee ownership benefits

Qualifications

• Experience delivering training sessions both individually and in groups.
• Ability to provide constructive feedback for development.
• Strong grasp of technology needed for training.

Responsibilities

• Conduct training/coaching sessions to improve service and selling skills.
• Provide feedback for Partners' personal development.
• Plan and deliver inductions for new Partners.

Skills

Confident in delivering coaching and training

Good computer skills

Great customer service skills

Experience in a customer-facing selling environment

Ability to plan and prioritise

Tools

Workday

One Place Learning

PDW

Job description

A leading retail company in Cambridge is seeking a Service & Selling Coach to enhance the skills and knowledge of its Partners. You will conduct training and coaching sessions, support technical training, and ensure the delivery of exceptional customer service. The ideal candidate will have experience in a customer-facing environment and excellent training skills. The role requires flexibility and commitment across 7 days a week, with a strong drive to contribute to a collaborative team culture.