Retail Security Supervisor

Staffline; Brighton; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading security solutions provider is seeking a Retail Security Supervisor in Brighton. The role requires strong leadership skills, excellent customer service, and a comprehensive understanding of health and safety. Responsibilities include leading security teams, ensuring compliance with standards, and managing emergencies. Candidates must possess a valid SIA licence and have a proven record in customer-facing roles. The position offers various benefits, including training opportunities and a workplace pension scheme.

Benefits

5.6 weeks holiday per year

Workplace Pension Scheme

Progression training and development opportunities

Life assurance benefit

Contributory Healthcare Scheme

Eyecare vouchers

Employee Discount Schemes

Refer a friend scheme

Free uniform provided

Qualifications

• Experience in a customer-facing role is essential.
• Understanding of relevant company procedures.
• Good written skills and excellent communication skills.
• Ability to manage emergencies, including fire evacuation.

Responsibilities

• Lead security teams focusing on customer service and security standards.
• Ensure implementation of Health, Safety, Security, and Environment actions.
• Deploy resources to meet operational demands daily.
• Accurate reporting of operations to management.
• Manage emergencies, including first aid and conflict resolution.

Skills

Customer service skills

Communication skills

Teamwork

Health and Safety awareness

Education

Good standard of education

Job description

Position: Retail Security Supervisor

Location: Brighton

Pay Rate: £14.38 per hour

Hours: Various

Shifts: Various

SG / DS SIA licence required.

Your Time at Work

Principal responsibilities

• Lead the security teams to ensure all staff are focused on delivering excellent customer service whilst maintaining security standards and achieving departmental KPI's (Key Performance Indicators)
• To ensure that departmental Health, Safety, Security and Environment (HSSE) actions and recommendations are implemented and adhered to.
• Through effective planning, deploy resources on a daily basis to ensure operational demands are met whilst ensuring breaks and overtime comply with the working time directive.
• Lead regular team briefings covering key business and department information, and ensure that staff have read and understood security notices, instructions and memos.
• Responsible for the motivation, development and performance of security officers through coaching, monitoring, disciplinary procedures and the performance development process.
• Accurate reporting of the daily security operation to the Loss Prevention Manager and the Cluster Loss Prevention Manager through use of computer-based analysis tools and spread-sheets.
• Ensuring the delivery of services including access control, ID card monitoring, patrolling, CCTV operation and first aid.
• Working closely with client representatives, customers, and colleagues to resolve queries; and to represent the team's performance to the client.
• Attending and managing emergencies; including fire evacuation, first aid, conflict management, and physical intervention.

Other duties

• To participate in projects and working groups and to carry out any other duties that may be outside the standard remit for purposes of personal development or as may be reasonably required by the company.

Qualifications and experience

• Essential - experience in a customer facing role.
• Essential - an understanding of relevant company procedures.
• Essential - good written skills
• Essential - excellent communication and influencing skills.
• Health and Safety awareness.
• Good standard of education and PC literate

Framework and boundaries

Anticipates customer requirements and delivers the best possible customer experience, every time.

Deliver Results

Drives self and others to deliver excellence. Makes sure that nothing gets in the way of doing the things we should do.

Lead by Example

Displays positive business behaviour, takes accountability for actions, encourages and empowers others to deliver. Is visible and in touch.

Work Together

Builds and maintains open and collaborative relationships. Considers the impact that actions and decisions have on others.

Continuous Improvement

Finds ways of doing things better every day and makes the improvements stick.

Our Perfect Worker

It is crucial to have great communication and customer service skills. A lot of admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices.

Our perfect Retail Security Supervisor will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join TSS and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers.

Key Information and Benefits

• 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked)
• Workplace Pension Scheme
• Progression training and development opportunities
• Life assurance benefit
• Contributory Healthcare Scheme
• Eyecare vouchers
• Employee Discount Schemes
• Refer a friend scheme
• Free uniform provided

Job Ref: (T78)

TSS are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

About Staffline

Staffline are working in Partnership with TSS, providing a recruitment solution for security roles.

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