Retail Security Officer

Mitie; Rugby; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services company based in Rugby is seeking a Retail Security Officer to deliver exceptional customer service while ensuring a safe shopping environment. The role requires conducting store patrols, deterring crime, and operating CCTV systems. Candidates should ideally hold a current SIA licence, but training may be provided. Benefits include contracted hours, paid breaks, and comprehensive training programmes.

Benefits

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Access to outstanding employee benefits

Qualifications

• The ability to deliver industry leading customer service is crucial.
• Experience with CCTV systems is preferred for crime reduction.
• Training for SIA licence can be provided in some circumstances.

Responsibilities

• Deliver industry-leading customer service.
• Conduct patrols of the store.
• Deter violence and public order offences.
• Liaise with store management teams.

Skills

Exceptional customer service

Utilising CCTV systems

Liaising with police

Education

Current SIA licence or certificates

5-year checkable employment/education history

Job description

Pay rate: £12.60

Various Shifts 45 hour week

14:15-23:15

Job Overview

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues.

It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Vetting

It is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Main Duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits to working with Mitie include

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid