Retail Security Officer

Mitie; Oxford; On-site; GBP 13,000; Full time

Job summary

A leading service provider is seeking Retail Security Officers in Oxford to ensure safety and deliver exceptional customer service. Responsibilities include maintaining records, creating a secure environment, and communicating effectively with customers. The ideal candidate will have a passion for service and may possess an SIA license. Benefits include contracted hours, annual leave, and comprehensive training.

Benefits

Annual leave entitlement

Pension and life assurance schemes

Free uniform supplied

Access to employee benefits

Qualifications

• Experience delivering customer service.
• Excellent written and verbal communication skills.
• Ability to adapt communication style to different audiences.

Responsibilities

• Work to the Assignment Instructions and maintain accurate records.
• Ensure site-specific activities are completed safely.
• Create a safe working environment free from crime.

Skills

Customer Service

Communication Skills

Attention to Detail

Tech Savvy

Job description

Overview

Pay rate: £13.00 per hour

Hours: Various

Location: Lidl- Oxford Templars Square

Mitie is looking for Retail security officers who can deliver exceptional customer service whilst creating a safe shopping environment, free from crime and the fear of crime for customers and colleagues.

Responsibilities

• Work to the Assignment Instructions ensuring that all activity is accurately recorded on the correct documents, in line with both the Client's and the Company's Quality Procedures
• To follow the site-specific Risk Assessments ensuring all activities are completed in a safe manner
• Set and maintain the highest personal and professional standards as an employee of MITIE and adopt a total quality approach to every aspect of your work, colleagues and clients
• To create a safe working environment, free from crime and health and safety related issues for colleagues, contractors and customers
• To add a polite greeting and excellent customer service
• Provide a visible security contact for colleagues, contractors and customers
• To deliver industry leading customer service
• To be clean, tidy and properly dressed wearing full uniform
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• To report incidents and crime through our leading technology
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Who are we looking for?

• Experience of delivering Customer Service
• Excellent communication skills are required both written and verbal
• Adaptable communication style to meet the needs of different people groups
• Ability to work in a fast-moving services business
• Capability in the use of technology
• Good attention to detail
• High level of enthusiasm and passion
• Previous experience in a similar role is desirable but not essential
• Public Space Surveillance SIA licence is desirable but not essential

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life assurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Access to Mitie's outstanding employee benefits including financial services, retail discounts, reward schemes and online GP services.
• Comprehensive training and development programme (apprenticeships available)