Retail Security & Customer Safety Lead

Manchester Arndale; Inverness; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company is hiring a Retail Security Officer in Inverness, UK. The successful candidate will ensure the safety and security of customers and staff while providing excellent service. An SIA License is essential, alongside strong observational skills and the ability to handle confrontational situations calmly. The position requires flexibility for varied shifts, including weekends and evenings.

Qualifications

• Valid SIA License – Door Supervisor (DS) or Security Guarding required.
• Strong observational skills with the ability to identify suspicious behaviour.
• Proven ability to handle difficult situations calmly and professionally.
• Excellent communication skills for reporting and interactions.
• Flexibility to work varied shifts, including weekends and evenings.

Responsibilities

• Act as a visible security presence within the store.
• Conduct regular patrols of the store premises.
• Monitor CCTV and security equipment.
• Respond to alarms and incidents promptly.
• Provide a professional approach to customers.

Skills

Strong observational skills

Excellent verbal and written communication

Proactive approach to safety

Ability to handle difficult situations

Job description

A leading facilities management company is hiring a Retail Security Officer in Inverness, UK. The successful candidate will ensure the safety and security of customers and staff while providing excellent service. An SIA License is essential, alongside strong observational skills and the ability to handle confrontational situations calmly. The position requires flexibility for varied shifts, including weekends and evenings.