Retail Sales Associate - 0 hours (Fixed Term) x10

PUMA; Greater London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global sports brand is looking for a Sales Associate in Greater London to drive sales and achieve profitability goals while ensuring high standards of customer service. Responsibilities include overseeing daily store operations, managing inventory, and fostering effective communication within the team. Candidates should have strong problem-solving skills, be proficient in retail software, and demonstrate self-leadership. This role offers a dynamic environment within a team committed to excellence.

Qualifications

• Ability to achieve or exceed sales and profitability goals.
• Understanding of product properties and quality.
• Strong customer service and conflict resolution skills.

Responsibilities

• Drive and achieve sales, KPIs, and profitability goals.
• Ensure high standards of customer service.
• Oversee daily store operations and compliance.

Skills

Sales Management

Customer Service

Problem-Solving

Analytical Skills

Communication Skills

Retail Software Proficiency

Self-leadership

Job description

Your mission

• Sales Management: Drive and achieve sales, KPIs, and profitability goals.
• Customer Experience: Ensure high standards of customer service and engagement on the sales floor.
• Store Operations: Oversee daily store operations, including opening and closing procedures. Conduct full pre‑sale preparation of goods, including checking names, quantities, completeness, prices, labeling compliance, unpacking, and inspecting the appearance. Arrange and display goods according to the company's international rules.
• Monitor the availability of goods in the trade section, check the quality, expiration dates, and ensure proper labeling and pricing.
• Inventory Management: Manage stock levels, conduct inventory counts, and ensure product availability on the sales floor.
• Visual Merchandising: Maintain store presentation and visual merchandising standards.
• Reporting: Prepare and analyze sales reports, and provide insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Communication: Foster effective communication within the team and with other departments.

Your talent

• Product Knowledge & Sales Management: Achieving or exceeding sales, KPIs, and profitability goals. Understanding the purposes, properties, quality, care rules, and prices of the products being sold. This includes being able to offer substitute, new, and related products to customers.
• Customer Service & Communication Skills: Providing high standards of customer service and engagement on the sales floor, assisting customers in choosing products, and resolving conflict situations. Fostering effective communication within the team and with other departments.
• Problem‑Solving & Strong analytical skills.
• Sales Floor Stock: Manage stock levels in the sales floor and ensure sizes and styles are available for the customers.
• Technology: Proficiency in retail software and POS systems.
• Compliance Awareness: Adhering to safety regulations, hygiene standards, and company policies.
• Self‑leadership: Ability to work independently and efficiently, and to manage own emotions and challenges.

Our principles

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA is a global sports brand creating footwear, apparel, and accessories that inspire athletes and everyday movers. The PUMA Group owns PUMA, Cobra Golf, and stichd, operates in 120+ countries, and has around 22,000 employees worldwide.

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