Retail Sales Advisor

Nisbets; Shoreditch; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Shoreditch is seeking a Retail Sales Advisor to deliver exceptional customer service and achieve store sales targets. You will contribute to the store's success through effective visual merchandising and maintaining high standards of cleanliness and safety. The role offers a competitive salary of £26,000 with additional benefits, including a performance-related bonus and opportunities for career development within the business.

Benefits

Competitive salary

Performance-related bonus

20 days holiday plus attendance bonus

Ongoing training and support

Staff discount

Qualifications

• Passionate about achieving sales targets.
• Strong interpersonal skills for customer interaction.
• Ability to maintain a clean and safe environment.

Responsibilities

• Deliver excellent customer service aligned with company standards.
• Contribute to achieving store sales targets and KPIs.
• Participate in store outreach and engagement activities.
• Maintain general shop floor duties including stock replenishment.
• Ensure compliance with Health and Safety guidelines.

Skills

Customer service

Sales performance

Visual Merchandising

Health and Safety compliance

Job description

Retail Sales Advisor

Would you like to work for a business with over 40 years trading under their belt who have become a global success story? We truly look after our colleagues’ future careers and actively encourage internal promotions; last year 1 in 5 of our roles filled were due to internal promotions.

You will contribute to the daily operations of the store. Be passionate and driven to achieve excellent store sales performance and agreed key performance indicators, whilst delivering first-class customer service. Maintain a well-presented commercial environment in line with company policies, creating a safe place for all store visitors.

What will I be doing as a Retail Sales Advisor?

• Delivers first-class customer service in line with Nisbets expectations, ensuring all customer's needs are met and customers repeatedly return.
• Take ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximise profitability of the store.
• Contribute to the store outreach plan, using your own local knowledge, which may include but is not limited to outbound sales calls, visiting customers and participating in meetings and events in store.
• Partake in general shop floor duties, including stock replenishment and processing deliveries.
• Ensure Visual Merchandising standards are met to drive customer engagement and repeat customer through maximising Store KPIs.
• Accurately complete stock auditing tasks in line with managers guidance.
• Process customer payment transactions whilst adhering to policy.
• Be accountable for reading, understanding, and adhering to all retail policies communicated by your line manager.
• Uphold great standards of Cleaning in areas of shop floor, back areas, windows, fitting rooms to create a healthy environment for customers and colleagues.
• Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.
• Adhere to Health and Safety guidelines to ensure a safe environment for all visitors to Store.
• Proactively ask questions to ensure comprehension of all working practices and procedures.

Benefits and Working Conditions

Full‑time: 40 hours a week, across 5 days, with some weekend and bank holiday working.

• Competitive salary of £26,000 plus a benefit package.
• Performance‑related bonus paid quarterly onto your annual salary (pro rata for part‑time).
• 20 days holiday plus an attendance bonus which can mean up to 4 additional days of annual leave or a cash payment.
• Christmas gift payment.
• Ongoing training and support, in store and through our learning management platform.
• Excellent opportunities for career development, in retail or the wider business.
• Access to hundreds of high‑street discounts.
• Staff discount applicable to all products and up to 60% on own brand products.
• Employee assistance programme with access to 24‑hour counselling.