Retail Optical Assistant

Vision Express; Scotland; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading optical retailer in Scotland is seeking a Retail Optical Assistant. You will assist customers in selecting eyewear, handle frame adjustments, and ensure a high level of customer satisfaction. The role emphasizes teamwork and communication skills, along with a thorough understanding of optical products. Benefits include performance-based bonuses, generous leave, and flexible working arrangements.

Benefits

Sales and performance-based bonus

Pension scheme

Life Assurance

Free eyewear annually

Employee Assistance Program

33 days annual leave

Flexible health-related benefits

Flexible lifestyle benefits

Qualifications

• Ability to provide personalised assistance to customers.
• Strong communication and rapport-building skills.
• Attention to detail in maintaining customer records.

Responsibilities

• Provide excellent customer service and personalised assistance.
• Build rapport with customers and translate terminology.
• Maintain accurate customer records and prescriptions.
• Work as part of a team in a fast-paced retail environment.

Skills

Customer service focus

Strong communication skills

Attention to detail

Teamwork skills

Knowledge of optical products

Job description

Overview

What can you expect from the role?

As a Retail Optical Assistant at Vision Express, you’ll assist our customers in finding and selecting eyewear that meets their needs. You’ll help with frame adjustments, repairs, and fittings. Additionally, you may perform some pre-screening eye examinations and administrative tasks such as scheduling appointments, supporting the phone lines from customer queries and processing payments. Overall, your goal is to provide excellent customer service and ensure that our customers leave happy, with eyewear that fits properly and meets their vision needs. You’ll play a key part in our mission of helping our customers to ‘See More and Be More’ by providing tailored and effective service, to help customers maximise their visual potential and enhance their lifestyle.

Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.

Who are we?

We are Vision Express - with over 550 stores across the UK and Ireland, we have something for everyone. Whether you want to work in a busy city centre flagship, a smaller village store or in one of our coastal locations, we're sure we will have the perfect solution for you! We are also part of the EssilorLuxottica family, the global leader in the design, manufacture and distribution of lenses, frames and sunglasses. Their priority eyewear brands include Ray-Ban, Oakley, Costa, Vogue Eyewear, Persol and Oliver Peoples, complemented by over 20 prestigious licensed brands.

Responsibilities

• Provide excellent customer service, with the ability to provide personalised assistance to customers and address their needs and concerns
• Great communication and rapport building to translate professional terminology into language understandable to patients
• Exceptional attention to detail in maintaining accurate customer records, prescriptions, and requirements to provide them with the best service and product recommendations
• Ability to work as part of a team, with colleagues across the whole store
• The ability to work under pressure and handle challenging situations in a fast-paced retail environment
• Confidence, passion, drive and enthusiasm
• Knowledge and understanding of our optical products and services, including frames, lenses, and contact lenses, and the ability to inform customers about them and promote our products and services to help towards your store targets
• Arrange and maintain the store’s look and feel, keeping it organised and stocked, to provide a visually appealing environment for our customers, in line with the store marketing guidance

Qualifications

• Customer service focus with the ability to provide personalised assistance
• Strong communication and rapport-building skills
• Attention to detail in maintaining customer records and prescriptions
• Teamwork and resilience in a fast-paced retail environment
• Knowledge of optical products and services and ability to inform and promote them

Benefits

• Sales and performance-based bonus
• Targeted incentives
• Pension scheme
• Life Assurance - 2 x your basic annual salary
• Free eyewear annually with eligibility from day one of joining us
• Opportunities to get involved in the OneSight EssilorLuxottica Foundation
• Discounts throughout the year for your friends and family
• Employee Assistance Program offering confidential support and advice
• 33 days annual leave - increasing with length of service, plus the option to buy or sell holiday
• Flexible health-related benefits, such as Health Cash Plan, Additional Life cover, Critical Illness cover and Dental Plan
• Opportunities to join a company-wide community with peer-to-peer knowledge sharing
• Flexible lifestyle benefits, such as Gymflex, Dining Cards, discounted Travel Insurance, Experience Days and discounted bicycles through Cycle to Work
• And so much more!