Retail Manager

TUI Group; Oxford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading travel company is seeking a Store Manager for its Oxford location. In this role, you will inspire and coach your team to excel in customer service and drive sales. You will manage the team to ensure exceptional holiday experiences and maintain high engagement levels. Enjoy a starting salary of £15.34 per hour, with additional holiday benefits, development opportunities, and a supportive health and wellbeing program.

Benefits

Competitive salary

Commission and bonus schemes

Holiday benefits

Health and wellbeing programs

Career development investment

Qualifications

• Proficient in leading and coaching a team.
• Ability to analyze customer feedback for service improvement.
• Strong sales skills with a focus on achieving targets.

Responsibilities

• Lead by example and model company values.
• Develop team to resolve customer questions and complaints.
• Drive team performance to exceed sales and service goals.
• Utilize technology to enhance customer digital journey.
• Recruit and retain talented team members.

Skills

Leadership

Customer Service

Sales Management

Team Development

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Store Manager at our Oxford store, you’ll lead a team to become destination experts to recommend and sell holidays, Cruise, UK Breaks and additional products whilst delivering exceptional sales and service results. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just a starting salary of £15.34 per hour
• Be rewarded for exceeding your targets with our commission and discretionary bonus schemes
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance.

ABOUT THE JOB

• Lead by example and role model our company values to inspire and coach your team whilst embracing change and rising to the demands that this role brings
• Develop your team to be proactive and investigate and resolve every question or complaint. If things don’t go quite right, you’ll be confident to step in and take ownership
• You’ll use customer feedback and insights to spot trends and find new ways to improve customer satisfaction and loyalty to grow our business
• As technology advances so does TUI, you’ll work with a variety of systems empowering you to enhance your knowledge to improve our customer digital journey
• Drive your team to exceed company sales and service goals, in Retail we call it ‘Smashing your Targets’
• Recruit and retain talent, maintaining high levels of engagement and low levels of attrition.