Retail Manager

Kentucky Fried Chicken (KFC); Guildford; On-site; GBP 35,000 - 40,000; Full time

Job summary

A leading fast-food chain in Guildford is looking for a Senior Restaurant Leader to oversee operations, drive performance, and enhance guest experiences. You will lead a high-standard team, manage key performance indicators, and ensure smooth operations. The ideal candidate has strong team management skills and operational excellence in a high-volume environment. The position offers a salary between £35,000 – £40,000 per year, plus bonuses and a range of employee benefits.

Benefits

Quarterly bonus

Extra holiday

Life assurance

Free chicken & chips every shift

25% staff discount

Gym and high-street perks & cashback

Well-being support

Qualifications

• Senior leader with proven team management in a high-volume restaurant.
• Strong people skills: coaching, tough conversations, cultivating a culture of belonging.
• Operational excellence: keeping processes efficient, clean, compliant even under chaos.

Responsibilities

• Own the restaurant, driving performance, hitting goals, and setting the vibe.
• Build a high-standard team: train, coach, and motivate people to exceed standards.
• Deliver on KPIs, pushing the team to deliver every shift, every day.
• Manage operations: rosters, stock, reporting – keeping behind-the-scenes smooth.
• Create unforgettable guest moments, turning first-timers into regulars.

Skills

Senior leader with proven team management

Strong people skills

Operational excellence

Job description

Overview

Lead the front of the restaurant, owning performance, team, and guest experience. Own numbers, vibe, and experience, keeping everything running smoothly while creating a space where both guests and the team thrive.

Responsibilities

• Own the restaurant, driving performance, hitting goals, and setting the vibe.
• Build a high‑standard team: train, coach, and motivate people to exceed standards.
• Deliver on KPIs, pushing the team to deliver every shift, every day.
• Manage operations: rosters, stock, reporting – keeping behind‑the‑scenes smooth.
• Create unforgettable guest moments, turning first‑timers into regulars.

Qualifications

• Senior leader with proven team management in a high‑volume restaurant.
• Strong people skills: coaching, tough conversations, cultivating a culture of belonging.
• Operational excellence: keeping processes efficient, clean, compliant even under chaos.

Pay & Benefits

• £35,000 – £40,000 per year.
• Quarterly bonus rewarding the hustle.
• Extra holiday.
• Life assurance.
• Free chicken & chips every shift.
• 25% staff discount.
• Gym and high‑street perks & cashback.
• Well‑being support.

EEO Statement

At KFC we offer an equal opportunity to all applicants regardless of age, background, ethnicity, gender, ability, religion or sexual orientation. If you need additional support during the recruitment process, please let us know.