Retail Management Opportunities - Edinburgh

Morrisons; Easter Howgate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK supermarket chain is seeking a Manager to enhance customer service and team performance. You will lead staff in delivering exceptional service, handle customer feedback, and ensure product availability. Ideal candidates have management experience in retail and strong leadership skills. This role emphasizes training and responsiveness to create a high-performing department in-store.

Qualifications

• Experience in a managerial role within a retail or grocery setting.
• Strong communication and leadership skills.
• Ability to respond effectively to customer feedback.

Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Listen and react to customer feedback.
• Ensure market leading availability in the store.
• Collaborate with other managers for a performance-driven department.
• Manage scheduling, absence, performance, and talent conversations.
• Deliver training for team development.
• Enable cross-department flexibility for colleagues.

Skills

Exceptional customer service

Team leadership

Feedback responsiveness

Scheduling and performance management

Job description

We Make Morrisons...

From a Bradford market stall to the UK's fifth largest supermarket we are proud to be the Yorkshire food retailer serving customers across the UK over almost 500 stores and an online home delivery service.

Our business is mainly food & grocery and, uniquely, we source & process most of the fresh food that we sell through our own manufacturing facilities.

We're recruiting for a high performing Managers to help our business to continue to grow and succeed.

Customers are always at the heart of everything we do. Which is why we need the best, always leading by example and showcasing exceptional customer service.

Reporting into the Store Manager, you will also :

• Lead and empower colleagues to always put the customer first and deliver outstanding customer service
• Listen and respond to our customers feedback and react accordingly
• Ensure market leading availability across the store.
• Work with the other Managers in store to lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role
• Enable colleagues to work with confidence across various departments