Retail - Lead Store Advisor（Taikoo li Bei）

ON RUNNING; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join ON RUNNING's DTC team as a Store Supervisor for the Beijing World Trade Center store. You'll deliver outstanding customer service, mentor a team of Store Advisors, and uphold visual and operational standards, helping to create a vibrant retail experience.

Qualifications

• 3+ years of experience in a retail environment; 1+ year in a supervisory role.
• Preferred background in running, fashion, or sports industry.
• Strong communication and hospitality skills.

Responsibilities

• Supervise and mentor a team of Store Advisors.
• Provide exceptional customer service and improve engagement.
• Maintain store visual standards and assist with inventory management.

Skills

Communication

Interpersonal skills

Customer service

Leadership

Retail management

Job description

In short

This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's Beijing World Trade Center Retail Store alive. As one of the first hires of the Beijing World Trade Center store team, On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

Your Mission

• Continuously embrace and communicate On's values and brand philosophy in team and customer interactions
• Supervise and mentor a team of up to 5 Store Advisors by demonstrating an exceptional customer focused approach within daily work
• Provide exceptional customer service by responding to customer inquiries and creating solutions by listening to their needs and improving engagement with our product
• Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
• Contribute feedback to store leadership to continuously improve store processes, customer engagement and team happiness
• Help maintain the visual standards in the store to deliver a premium experience
• Assist with inventory management and inbound / outbound product orders
• Other duties as needed

Your story

• 3+ year of experience within a retail work environment; +1 year in supervisory role
• A background in the Running, Fashion or Sports Industry is preferred but not a must
• Strong communication, hospitality and interpersonal skills
• Ability to take initiative, learn quickly, and work both independently and as part of a team
• Eye for maintaining outstanding store condition and visual merchandising standards
• Ability to run regularly and attend marathon/half marathon events is a strong plus but not a core requirement