Retail IT Manager - (London, UK)

Tory Burch; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury lifestyle brand in London is looking for a seasoned Retail IT Manager to lead and evolve their retail technology landscape across the UK and EU. The ideal candidate should have over 8 years of IT experience, with a strong focus on managing and deploying modern POS systems. You will work closely with store operations and global IT stakeholders, ensuring high availability of retail applications and collaborating on technology innovations. Join our team to grow and make a meaningful impact!

Benefits

Generous employee discount

Access to exclusive sample sales

Free executive coaching

Comprehensive benefits for health

Support for financial security

Qualifications

• Minimum 8 years of experience in IT, with at least 6 years in retail-focused environment.
• Proven track record of managing and deploying modern POS systems.
• Strong understanding of retail operations and customer-facing technologies.

Responsibilities

• Lead planning and execution of retail IT initiatives, including POS upgrades.
• Own end-to-end lifecycle of retail technology deployments.
• Collaborate with cross-functional teams to align IT solutions with business needs.
• Manage vendor relationships for hardware, software, and network services.

Skills

Retail IT operations

Project management

Vendor management

Communication skills

Stakeholder management

Job description

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today!

Life @ToryBurch is Special Because:

When you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits.

• Our culture is welcoming and inclusive -- everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding for high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales.
• We are invested in your professional growth – you’ll have access to free executive coaching on-demand.

This Role is Tailor-Made for You Because:

We are seeking a seasoned Retail IT Manager to lead and evolve our retail technology landscape across the UK and EU regions. This role is ideal for a hands-on leader with deep experience in retail IT operations and project delivery, particularly in managing and deploying modern POS systems. The successful candidate will be based in our London office, working closely with store operations, infrastructure teams, and global IT stakeholders.

A Day in the Life:

Key Responsibilities

• Lead the planning, execution, and support of retail IT initiatives, including POS upgrades, store openings, and infrastructure refreshes.
• Own the end-to-end lifecycle of retail technology deployments, ensuring timely delivery, budget adherence, and operational excellence.
• Collaborate with cross-functional teams including Retail Operations, Helpdesk, and Security to align IT solutions with business needs.
• Manage vendor relationships and coordinate with external partners for hardware, software, and network services.
• Ensure high availability and performance of retail applications, including CRM, mPOS, and store network infrastructure.
• Monitor and report on system health, incident trends, and support metrics to drive continuous improvement.
• Participate in strategic planning for retail technology evolution and innovation.

Requirements

• Minimum 8 years of experience in IT, with at least 6 years in a retail-focused environment.
• Proven track record of managing and deploying modern POS systems and retail applications.
• Strong understanding of retail operations, store infrastructure, and customer-facing technologies.
• Experience with project management methodologies and tools.
• Excellent communication and stakeholder management skills.
• Fluent in English; additional European languages are a plus.
• Willingness to travel across UK and EU regions as needed

To Land This Role:

Why You'll Want to Join Our Team:

How We Work Together

• Adaptable – We change before we have to
• Entrepreneurial – We own it
• Collaborative – There’s no “I” in Tory
• Client & Brand Focused – We put ourselves in Tory’s shoes
• Live the Values – We show up for each other
• Functional Expertise – We’re constantly learning and growing

#TeamTory Values

We show up with honesty & kindness, act with integrity & compassion, work with passion & humility and lead with excellence & humor.