Retail Floor Leader & Customer Experience Champion

COS; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A fashion retailer in the UK seeks a Floor Manager in Brighton to create exceptional customer experiences. Utilizing strong leadership skills, you will lead a dedicated team, ensuring operational excellence while maintaining brand standards. Responsibilities include overseeing daily operations, analyzing sales data, and nurturing talent. This full-time position offers various employee benefits, including a staff discount and inclusion in an incentive program.

Benefits

25% staff discount across all H&M Group brands

Participation in H&M Incentive Program

Qualifications

• Genuine enjoyment in engaging with customers.
• Interest in COS products and sharing enthusiasm.
• Open to feedback and personal development opportunities.
• Clear and empathetic communication skills.
• Ability to motivate teams in fast-paced environments.
• Experience in coaching and supporting team growth.
• Understanding of retail KPIs to drive performance.
• Response to customer feedback and operational updates.
• Maintaining high standards in store presentation.
• Willingness to work varied hours including weekends.
• Proficiency in English.

Responsibilities

• Deliver high level of customer service through expert styling.
• Collaborate with Store Manager to analyze sales data.
• Lead and motivate Sales Advisors to achieve standards.
• Support recruitment and training for new team members.
• Identify and nurture future talent.
• Oversee daily store operations with brand alignment.
• Act as a brand ambassador for customer experience.
• Step in for Store Manager when needed.

Skills

Customer-Focused

Product Passion

Excellent Communication

Team Leadership

Coaching & Development

Analytical Thinking

Adaptability & Flexibility

Operational Excellence

Flexible & Reliable

Job description

A fashion retailer in the UK seeks a Floor Manager in Brighton to create exceptional customer experiences. Utilizing strong leadership skills, you will lead a dedicated team, ensuring operational excellence while maintaining brand standards. Responsibilities include overseeing daily operations, analyzing sales data, and nurturing talent. This full-time position offers various employee benefits, including a staff discount and inclusion in an incentive program.