Retail Expert (Harrods)

Dyson; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned technology company in London is seeking a Retail Expert to enhance customer experiences by sharing knowledge about products, engaging customers, and promoting sales. The ideal candidate is enthusiastic about technology and dedicated to exceptional customer service. This role offers a competitive salary along with benefits like annual leave, private medical care, and employee discounts.

Benefits

27 days annual leave

Competitive pension scheme

Private medical care

Life assurance

Cycle to work scheme

Tastecard discount

Discounts on Dyson products

Optical Plan

Lunch allowance

Qualifications

• Passionate about cutting-edge technology and delivering exceptional customer experiences.
• Enthusiastic and ready to engage in conversations with customers about Dyson technology.
• Ambitious with a passion for best in-class customer experience.

Responsibilities

• Become an authority on Dyson products and share knowledge with customers.
• Greet and assist customers, providing a personalized experience.
• Promote and demonstrate Dyson products to drive sales.
• Maintain a clean and visually appealing store environment.
• Track inventory levels and assist with restocking.
• Collaborate with colleagues to ensure a seamless customer experience.

Skills

Product Expertise

Customer Engagement

Sales Promotion

Teamwork

Stock Management

Job description

About Us

A Dyson expert is more than just a salesperson; they are technology enthusiasts who relish the opportunity to educate and give our owners an amazing retail experience. They transform the retail space into an engaging theatre, unveiling the magic of our technology, and presenting the reasons why our machines stand out as pioneers in their field. Their mission is to convey the unique qualities and consumer benefits of Dyson products with utmost clarity and simplicity.

About the Role

This dynamic team stands at the forefront of our retail endeavours, frequently being the very first connection our customers have with Dyson. The significance of that inaugural interaction cannot be overstated; it\'s not just about making a sale, it\'s about sculpting a remarkable experience that is the start of a journey within our brand.

• Product Expertise: Become an authority on Dyson products, understanding their features, benefits, and applications. Share this knowledge with customers to help them make informed purchase decisions.

• Customer Engagement: Greet and assist customers with enthusiasm, providing a personalized and welcoming experience. Listen to their needs, answer questions, and offer tailored solutions.

• Sales and Product Demonstrations: Actively promote and demonstrate Dyson products, showcasing their unique features to drive sales and create excitement.

• Store Presentation: Maintain a clean, organized, and visually appealing store environment, ensuring products are well-displayed and easily accessible.

• Stock Management: Keep track of inventory levels, assist with restocking, and report any inventory discrepancies.

• Teamwork: Collaborate with colleagues to ensure a seamless customer experience and work with external retail partners to create best-in class experiences.

About You

• Are you passionate about cutting-edge technology and committed to delivering exceptional customer experiences?

• Are you enthusiastic and passionate about new technology and ready to engage in conversations with customers about how Dyson Technology can benefit them?

• Are you ambitious?

• Do you have a passion for best in-class customer experience?

If so, you might be the perfect fit for the Dyson retail expert role.

Benefits

• 27 days on annual leave

• Access to competitive pension scheme

• Access to private medical care

• Life assurance

• Cycle to work scheme

• Tastecard discount

• Amazing discounts on Dyson products

• Optical Plan

• Lunch allowance

#LI-SK1

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.