Retail Customer Service Pro - Sports & Betting Experience

Betfred; Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading betting company in the UK is seeking an Assistant Sales Manager for their Wakefield location. The role involves enhancing customer experiences through exceptional service and responsible gambling practices. Candidates should have outstanding customer service skills, be eager to learn, and be able to work flexible hours including evenings and weekends. The position offers competitive benefits, training support, and a rewarding work environment, making it an exciting opportunity to join a winning team.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and eligible to work in the UK.
• Availability for evenings, weekends, and public holidays.
• Passion for sports, betting, and gaming is beneficial.

Responsibilities

• Process customer bets in a timely manner.
• Attend to customer queries quickly and knowledgeably.
• Engage customers with knowledge of products and promotions.
• Support promotional events throughout the sporting calendar.
• Maintain a welcoming environment for customers.
• Collaborate as a team to improve customer experience.
• Handle cash transactions accurately.

Skills

Outstanding customer service skills

Ability to engage customers

Eagerness to learn

Job description

A leading betting company in the UK is seeking an Assistant Sales Manager for their Wakefield location. The role involves enhancing customer experiences through exceptional service and responsible gambling practices. Candidates should have outstanding customer service skills, be eager to learn, and be able to work flexible hours including evenings and weekends. The position offers competitive benefits, training support, and a rewarding work environment, making it an exciting opportunity to join a winning team.