Retail Customer Service Associate — Sports & Betting

Betfred; Preston; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading bookmaker in the UK is looking for an Assistant Sales Manager to enhance customer experiences in their retail teams. This role involves processing bets, handling customer inquiries, and maintaining a welcoming shop environment. Successful candidates will demonstrate outstanding customer service skills, a willingness to learn, and flexibility to work evenings and weekends. The company offers a structured training program and various employee benefits including bonuses and mental health support.

Benefits

Bonuses and incentives

Monthly pension contributions

Enhanced maternity & paternity pay

Long-service recognition program

Financial wellbeing package

Mental health support

Qualifications

• Must be 18+ and eligible to work in the UK.
• Availability for evenings, weekends, and public holidays.
• Experience in customer service is essential.

Responsibilities

• Process customer bets promptly and accurately.
• Address customer queries and provide product information.
• Maintain a welcoming environment for customers.

Skills

Outstanding customer service skills

Ability to engage all customers

Passion for sports, betting and gaming

Eagerness to learn and develop

Job description

A leading bookmaker in the UK is looking for an Assistant Sales Manager to enhance customer experiences in their retail teams. This role involves processing bets, handling customer inquiries, and maintaining a welcoming shop environment. Successful candidates will demonstrate outstanding customer service skills, a willingness to learn, and flexibility to work evenings and weekends. The company offers a structured training program and various employee benefits including bonuses and mental health support.