Retail Customer Service

Entain plc; Birmingham; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading sports betting company seeks a Retail Customer Service Manager in Birmingham. This role involves delivering exceptional customer service, handling bets, and maintaining shop standards in a dynamic environment. Ideal candidates will excel in customer interactions, have cash handling experience, and be problem-solvers. Flexible working hours are offered, including weekends and bank holidays, with a commitment to work-life balance. The position provides a salary of £13.00 per hour.

Qualifications

• Must have a passion for customer service and forming positive relationships.
• Experience with cash handling and processing transactions is required.
• Ability to handle customer complaints with empathy.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions accurately.
• Handle customer complaints with empathy.

Skills

Customer service

Problem-solving

Cash handling

Empathy

Job description

Overview

Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you\'ll have the chance to contribute to a team that wins together and does what\'s right by our customers. Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career? The salary is £13.00 per hour.

What you will do

• Deliver outstanding customer service.
• Always urging safer gambling.
• Take bets on a wide range of sports and events.
• Process customer transactions including cash handling.
• Help demonstrate our products & betting terminals to customers.
• Handle customer complaints or concerns with empathy and problem-solving skills.
• Work towards defined targets and goals.
• Maintain high shop standards.
• Open or close the shop as needed.

Working patterns

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 17 hours and made up of a blend of long opening shifts (once you\'ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop.

At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.