Retail Customer Experience Specialist

Marks and Spencer plc (UK); Rickmansworth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading UK retailer is looking for dedicated team members to provide excellent customer service, manage store responsibilities, and enhance shopping experiences. Successful candidates will thrive in a high-energy environment, showing adaptability while interacting with customers. Roles include serving customers, maintaining store standards, and achieving sales targets. This position emphasizes teamwork and a commitment to inclusion within a dynamic retail setting.

Qualifications

• High levels of customer service.
• Committed to excellent work with great attention to detail.
• Strong communication skills and open to feedback.
• Ability to plan and manage workload efficiently.
• Adaptable to changing situations.
• Good digital capability and confidence using in‑store devices.

Responsibilities

• Serve customers efficiently on the shop floor.
• Keep the store clean and tidy.
• Monitor daily sales targets and promotions.
• Engage with customers to understand needs.
• Build expert product knowledge to sell effectively.
• Utilise digital tools for customer service.
• Work across various store areas.

Skills

Customer service

Attention to detail

Strong communication

Workload management

Adaptability

Digital capability

Job description

A leading UK retailer is looking for dedicated team members to provide excellent customer service, manage store responsibilities, and enhance shopping experiences. Successful candidates will thrive in a high-energy environment, showing adaptability while interacting with customers. Roles include serving customers, maintaining store standards, and achieving sales targets. This position emphasizes teamwork and a commitment to inclusion within a dynamic retail setting.