Retail Customer Advisor (Chiswick) - 24 hours

Three UK; Greater London; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading telecommunications provider in Greater London is seeking a Retail Customer Advisor to enhance customer engagement and meet sales targets. The ideal candidate should be dedicated to delivering exceptional customer service while promoting innovative products. Responsibilities include creating positive customer experiences and achieving performance goals through personalized solutions. A strong knowledge of mobile services and the ability to work collaboratively in a team environment are essential for success in this role.

Qualifications

• Strong dedication to customer service.
• Ability to meet sales targets collaboratively.
• Knowledge of mobile products and services.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences with innovative products and services.
• Achieve personal and store KPIs by driving sales.

Job description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting‑edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.

• Customer Engagement: Enhance the customer journey through meaningful interactions, that leave our customers feeling positive and valued.
• Service Excellence: Create exceptional experiences through tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network‑related enquiries, ensuring a resolution is given promptly.