Retail Customer Advisor

Dobbies Garden Centres Ltd.; Willoughby Hills; On-site; GBP 18,000 - 24,000; Full time

Job summary

A prominent garden centre chain in the UK is looking for enthusiastic customer service staff to provide exceptional support in a fast-paced environment. Responsibilities include assisting customers, driving sales through interactions, and maintaining store cleanliness. The ideal candidate should have experience in customer-facing roles and be eager to learn new skills. Attractive benefits include generous discounts, access to wellbeing support, and a focus on employee development.

Benefits

Generous annual leave entitlement

50% off in Restaurants

25% off in the Garden Centre

10% off in food halls

Access to Stream for financial wellbeing

Access to Retail Trust for support

Access to Dobbies Academy for development

Qualifications

• Experience within a customer facing role.
• Ability to build relationships and work well within a team.
• Well presented with a hardworking attitude.
• Eager to learn new skills and gain experience.
• Ability to flourish in a busy environment.

Responsibilities

• Provide great customer service and assist with various transactions.
• Drive sales through customer interactions.
• Assist customers with product knowledge and queries.
• Maintain cleanliness and upkeep of the store.
• Work on shopfloor and help with various tasks as needed.

Skills

Customer service experience

Teamwork

Product knowledge

Ability to thrive in a fast-paced environment

Job description

About the Company

At Dobbies, we're proud to have a history dating back to 1865. We were founded by James Dobbie and are the only garden centre retailer to have stores in every nation across the UK. Our passion and joy for gardens and plants is what makes us special. In our stores, we showcase this through own brand and branded products, concession partners and services. We champion garden living all‑year‑round. Many of our stores feature a restaurant or coffee shop, where customers can enjoy refreshments or meals in a relaxed and welcoming environment. We offer a calendar of events and experiences that bring people and communities together, and we have a national charity partner that both our colleagues and customers raise money for. We’re committed to being a great place to work. We’re one team and we encourage our colleagues to be the best version of themselves, every day; to share their wins and celebrate success. Together, we make it work for our customers.

Responsibilities

• Giving great customer service by helping customers with various transactions across the store
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Offering a helping hand with customer queries through great product knowledge
• Working with your team to maintain the cleanliness and upkeep of your store
• You will also work on the shopfloor and other areas of the store as and when required, this may include working stock, cash handling, take to car deliveries, stock control routines, restaurant services – an ideal opportunity to gain more skills and experience. You have a passion for delivering a great customer experience, serving everyone with a smile

Qualifications

• Experience within a customer facing role
• You work well within a team, build relationships and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences
• You flourish in a busy, fast‑paced environment

Company Values

• Can demonstrate our values at all times – we’re one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

Benefits

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream – support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust – seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy – continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers