Retail Banking Assistant

Jas Gujral; Greater London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A financial institution in Knightsbridge London is seeking a Retail Banking Assistant. The role involves customer-facing duties, processing various banking transactions, and ensuring compliance with procedures. Candidates should have strong interpersonal skills, problem-solving abilities, and experience in managing financial applications. The role offers a salary range between £23K and £30K plus benefits, with a strong emphasis on customer service and adherence to banking protocols.

Benefits

Employee benefits

Qualifications

• Experience in a retail banking environment.
• Ability to manage financial applications related to branch operations.
• Strong communication and customer service skills.

Responsibilities

• Assist with counter service duties and input Teller Transactions.
• Process customer payments and inquiries.
• Ensure compliance with banking procedures and regulations.
• Perform EOD reconciliation of payments.

Skills

Financial applications management

Vendor management

MS Office

Strong interpersonal skills

Excellent problem solving skills

Verbal and written communication skills in English

Job description

Retail Banking Assistant

Our Client is Bank with a branch in Knightsbridge London.

They are looking to recruit a Retail Banking Assistant for customer facing duties as follows:

Teller Duties

• To assist with counter service duties and input Teller Transactions in the core banking system
• To attend to encashment of cheques, deposits of cash and pay‑in cheques
• Answering customers’ queries over the counter and via telephone
• To start up the Cash till every morning by 9.45 am
• Responsible for balancing of cash at 3.00 pm daily

  MT103/MT202 Inward Transaction/MT103/MT202 Outward Transaction

• Processing Head Office, Singapore, Thailand, Labuan and Niaga Inward and Outward FTs in the core banking system for interfacing on Swift Alliance
• Inputting Outward Fund Transfer for all customers in the core banking system for interfacing on Swift Alliance
• Processing incoming MT103, MT202 and MT910 from the correspondent banks into the core banking system for further credit to customers’ accounts either held with London branch, Head Office or other Branches

  Core Banking Inputs

• To process clearing cheques, third party cheques, bank giro credits, direct debits, stop payment cheques into the core banking system
• To process unpaid cheques, unpaid direct debits and bank giro credits into the core banking system

  Swift Alliance

• Create MT199 or MT299 messages
• Modify Swift Alliance MT103 messages

  Advices

• Emailing encrypted advice to customers on request

  Customer Statements

• Responsible for dispatching customer’s daily, weekly and monthly statements in encrypted format

  BACS Payment

• Responsible for converting Excel file to Notepad format
• To upload notepad file to PT-X

  Filing

• Responsible for EOD reconciliation of payments and filing
• To file miscellanous entries passed in respective folders

  General Administration Duties

• Ensure that third party cheques are deposited at Lloyds Bank.
• Daily tally count for the inward MT103 messages and outward MT103 customer payments.
• Setting up Standing Order for customers
• Investigating outstanding items on the Reconciliation Statements
• Inputting Agent charges
• Inputting return of funds and email customer to notify of the return

  Payment Screenings

• To take on Maker function of 1AML SWIFT and manual screenings as and when required

  General

• To do customer callbacks for instructions received via post/e‑mail
• Attending customer enquiries sent via e‑mail
• To perform relief, other duties and general work as and when required by Supervising Officer or Management.

Technical/Functional skills

• Ability to adopt and manage financial applications or any third party applications that are applicable to the Branch operations (SWIFT ALLIANCE, PT-X, BACSTEL iP)
• Vendor management
• MS Office

Personal skills

• Strong interpersonal skills
• Great team player
• Excellent problem solving skills
• Able to work under pressure
• Strong verbal and written communication skills (in English)

The salary for this position is in the range £23K - £30K + Benefits.

The Client is based in Knightsbridge London.

Do send your CV to us in Word format along with you salary and notice period.