Retail Assistant Store Manager (West Bromwich)

Three; West Bromwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading mobile network provider in West Bromwich is seeking an Assistant Store Manager to support retail operations and coach the team to deliver exceptional customer experiences. This role involves ensuring sales targets are met and providing operational assistance to the Store Manager. Candidates with a passion for customer service and team leadership are encouraged to apply. Competitive salary and perks offered.

Benefits

Unlimited data smartphone plan

Competitive salary with monthly bonuses

28 days leave plus personal days

Headspace subscription

Employee discounts

Qualifications

• Experience in a retail management team focusing on team organization.
• A passion for delivering exceptional customer service.
• Proven ability to exceed sales targets and KPIs.

Responsibilities

• Support retail store operations and achieve KPIs.
• Deliver exceptional customer service by leading by example.
• Assist in team coaching to enhance sales performance.

Skills

Customer service focus

Team coaching

Sales target achievement

Job description

Company Description

Three UK is a big network for the little or life‑changing connections that make life richer. Our brand embodies the strength of our network and how we can provide better connectivity every day for every customer.

Three UK was founded in 2003 to challenge the mobile industry, and now covers 99% of the UK outdoor population with its combined 3G and 4G network and carries 28% of mobile data traffic in the country (Enders Analysis). Three has more spectrum exclusively dedicated to 5G than any other UK mobile network, meaning our customers will benefit from an outstanding experience when using the next generation of mobile technology.

Our goal at Three is to provide better connectivity, every day, for every customer. It means understanding each customer and their needs, and providing amazing experiences that make people feel good. Everyone at Three has an integral role to play in making it happen, so we need more energetic, super talented people to help us take it further.

Currently, we’re looking for a sales and service focused individual to join our award‑winning Retail team as an Assistant Store Manager. We need somebody that can coach and develop others in their team - enabling them to deliver exceptional customer service and upsell our awesome products in store.

You’ll play a huge part, supporting our Store Managers and making sure our stores run smoothly. Plus, you’ll have the opportunity to develop your career to Store Manager and beyond and really kick your career up a level.

Are you passionate about leading a team to success? Can you inspire and coach a team to deliver the best customer experience, whilst exceeding sales.

Previous mobile phone industry experience is not essential. If you can get the best out of others and can build rapport with customers and colleagues alike, look no further…

We can offer you this…

A brand‑new smartphone on an unlimited data plan from Three.

Competitive salary + additional 25% on‑track earnings paid monthly.

28 days leave + 3 personal days.

Headspace subscription, family access to a digital GP.

Employee discounts scheme, including deals for friends and family.

Training courses and career development.

Job Description

• Support the running of our retail stores and achieve KPI's
• Ensure we always deliver unbeatable customer service and leading by example
• Support a team in encouraging customers to enjoy our products - ensuring Advisors drive sales
• Provide day to day operational assistance to the Store Manager
• Coaching and developing your team to achieve high performance

Qualifications

• Working in a store management team to organise and support a team
• A passion for customer service and leading by example
• Experience working to and exceeding sales targets and KPI's
• Experience managing a team and focusing on development

Additional Information

The role supports the Store Manager on the development and delivery of the store business targets, in line with the strategic priorities for the area, ensuring sustainable commercial growth. You will also ensure the store delivers a great customer experience through leading, engaging and inspiring a store team.

With that in mind, if you do not ‘tick every box’ in the job advert above, there are likely other valuable attributes and skills you have that would make you a great addition for the team. So, if you feel this role is for you, then please apply! We are committed to equality in employment and growing a diverse workforce. We embrace those of any race, gender identity, sexual orientation, age, religion, disability, marital status, family status or civil status and we want our teams to reflect this!

We are a Disability Confident Committed Employer. Need any reasonable adjustments? Let us know when you apply so we can support you throughout the interview process.