Retail Assistant - Samsung Experience Store - Full Time

PARTNER RETAIL SERVICES LIMITED; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading retail services company in the UK seeks a Retail Assistant for the Samsung Experience Store in White City. This role involves providing exceptional customer service, showcasing Samsung products, and ensuring a welcoming store environment. Ideal candidates will have a passion for technology, excellent interpersonal skills, and the ability to adapt in a dynamic retail setting.

Benefits

Samsung Employee Discount Portal

Birthday Holiday

Monthly Bonus Potential

Well-being Tools and Platform

Mental Health First Aid Access

Qualifications

• Passion for technology and excellent customer service.
• Ability to assist customers with Samsung products.
• Strong interpersonal skills for building relationships.

Responsibilities

• Train customers on Samsung product usage.
• Maintain store standards and health safety compliance.
• Provide exceptional customer service and sales support.
• Conduct basic device repairs as needed.

Skills

Customer Service

Interpersonal Skills

Technical Knowledge

Adaptability

Commercial Awareness

Job description

Overview

Location: Samsung Experience Store, White City
Hours: 40HR
Pay: Standard - £13.21ph
Enhanced opportunity - £15.21ph
Bonus Potential - 20%

Do you have a passion for people and technology? Do you thrive in a dynamic retail environment where you can connect with customers and introduce them to amazing products? If so, we have an exciting opportunity for you at the Samsung Experience Store in White City.

Role Summary: As a Retail Assistant, you will play a vital role in delivering the goals of PRS& Samsung by embodying the brand\'s ethos and providing inspirational customer service. Your main focus will be on enriching customers\' connected lives through unrivalled interactions, introducing them to Samsung\'s products and services.

Responsibilities

• Customer Training: Assist customers in understanding and utilising the full potential of Samsung products to enhance their experience.
• Customer Service: Be the friendly face of Samsung, delivering exceptional customer service that leaves a lasting impression.
• Customer Sales: Showcase Samsung products and services to customers, helping them find the perfect fit for their needs.
• L1 Device Repairs: Provide basic device repair services, resolving common issues promptly.
• Store Standards: Maintain a welcoming and organised store environment that reflects the brand.
• Health and Safety: Ensure compliance with health and safety regulations to create a safe shopping environment for customers and colleagues.
• Keeping Own Training Up to Date: Stay updated on the latest Samsung products and technologies to offer the best assistance to customers.
• Passionate about People: You genuinely care about customers and have excellent interpersonal skills to build strong relationships with them and your team.
• Commercially Minded: You understand the retail world and can combine your passion for technology with a results-driven approach.
• Adaptability: Embrace change and thrive in a fast-paced environment, providing exceptional service regardless of the circumstances.
• Love for Tech: You\'re not just tech-savvy, you have a genuine love for all things tech and enjoy staying up-to-date with the latest trends.
• Continuous Learning: You have a hunger for knowledge, always seeking to challenge yourself and expand your understanding of products and services.

What we offer

• Samsung Employee Discount Portal
• Birthday Holiday
• Perks and Rewards (Discounts across multiple retailers)
• Monthly Bonus Potential
• Well-being Tools and Platform
• Mental Health First Aid Access
• Seeded Devices - including the latest Flagship Device!
• Employee Assistance Platform
• Annual partnership with National Charities
• Celebrations of Awareness Days and Religious Holidays