Retail Assistant (Part Time)

Utilita; City of Edinburgh; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading energy company is seeking a part-time Retail Assistant in Edinburgh to engage with customers and provide energy solutions. The ideal candidate will have a customer-focused attitude and be adaptable in communication channels. This position offers a structured bonus scheme and health benefits, including a pension plan and annual leave.

Benefits

Structured bonus scheme

25 days annual leave plus bank holidays

Access to health care scheme

Pension with employer contribution

Employee Assistance Programme

Qualifications

• Customer-focused with a can-do attitude.
• Prior experience in a customer-facing role is advantageous.
• Ability to switch between communication channels.

Responsibilities

• Interact with customers through face-to-face, telephony, and live chat.
• Use the CRM system to address customer inquiries.
• Top up customers' gas and electric meters.
• Provide energy efficiency tips.
• Handle transactions and work towards sales targets.

Skills

Positive attitude

Customer service experience

Adaptability

Education

GCSE

Job description

Job Description

Retail Assistant (Part Time) from the Company Utilita, this latest Retail Assistant (Part Time) job vacancy is located in the city Edinburgh EH located in the country United Kingdom. This latest job opening is open to job seekers who have the latest education / graduate GCSE. Job Vacancies in this Engineering field have been opened and published up to the specified time.

Job Responsibilities

• Job Title: Energy Expert (Part Time) Location: Leith Salary: £25,272 (Pro-Rata) £12,636 based on 20 hours per week Hours: Monday - Saturday, Shift rotation basis
• We are looking for people to join us in our Leith Retail Hub, where you will interact with customers through face to face, telephony, and live chat.
• All training is provided: a 4-week full-time induction at our head office in Chandlers Ford (expenses paid) or a virtual 6-month training programme to complete within part-time hours.
• We aim to foster diversity and an inclusive culture where you can be your authentic self.
• What does this role involve?
• Our Energy Hubs are located on high streets to service customers in the community.
• Be the Solution: Use our in-house CRM system to address customer inquiries about bills, complaints, technical meter matters, or booking engineer meter installations.
• Power Up: Top up customers' gas and electric meters.
• Energy Whisperer: Share energy efficiency tips with customers.
• Transaction Maestro: Handle PayPoint and Payzone transactions.
• Sales and Service Goals: Work toward targets.
• Utilita Ambassador: Sell our products to those who need them.
• Community Champion: Collaborate with local charities and organisations, supporting the Utilita Giving foundation.
• Adaptability: Switch between face-to-face, live chat, or phone support as needed.
• Who are we looking for?
• You will be a positive and solution-focused individual with a can-do attitude, aiming to resolve customer queries at first contact.
• Your ability to adapt will enable you to move between different customer contact channels, including face-to-face, live chat, and phone support as overflow to our contact centre.
• Previous experience in a customer-focused role, either face to face or telephony, is advantageous.
• Our employees come from all walks of life, and we champion diversity and an inclusive culture.
• What we can offer you?
• The Important Things! (FYI Benefits available from your first day!)
• Bonus Scheme - A structured bonus scheme with personal and business elements.
• Career progression - Training or a clear progression pathway; ranked in the UK's top 40 ‘Best Workplace for Development' 2024 awards.
• Win tickets! - Competitions to win tickets to shows across the country and access to tickets at various arenas.
• Time off - 25 days annual leave plus bank holidays.
• Wellbeing - Access to Unmind App for wellbeing resources.
• Health care scheme - Dental, eye care, diagnostics, and health consultations.
• Employee Assistance Programme - GP line, counselling, legal and financial advice 24/7.
• Exclusive packages - Discounts on home Sky TV and broadband.
• Giving back - Paid volunteering day each year and fundraising opportunities.
• Death in service - Twice annual salary paid to designated next of kin.
• Pension - 4% employer contribution with 5% employee contribution.

About us

We are the energy company of choice for over 800,000 homes across the UK, with Utilita’s award-winning app and smart meters helping customers control energy usage. We install and support smart meters to enable visibility and control over energy consumption.

Utilita is celebrated for its approach to energy and has won the Utility Week Cost of Living Award 2023. We are a certified Great Place to Work.

Utilita is committed to net zero by 2030 and operates with a live carbon dashboard to help customers use energy sustainably. Our core values are Fairness, Smart and Sustainability.

The Luxion Group comprises Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Type: Full-time

Pay: £12,636.00 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person

Keywords: Edinburgh jobs

Closed Date: 2025-10-31