Retail Assistant Manager - Gloucester Road

St Peter's Hospice; Bristol; On-site; GBP 25,000 - 27,000; Full time

Job summary

A well-loved charity organization in Bristol is seeking a Retail Assistant Manager for their Gloucester Road shop. This role involves assisting in team leadership, optimizing sales, and delivering exceptional customer service in a supportive environment. Ideal candidates will have strong leadership skills and a genuine passion for charity and fashion. Salary is £25,633 - £26,220 FTE annually for a permanent position, working 30 hours a week.

Qualifications

• Experience in fast-paced retail environment.
• Genuine interest in fashion and charity retail.
• Strong leadership skills to motivate a team.

Responsibilities

• Assist the manager in optimizing sales.
• Deliver high retail and customer service standards.
• Support team members and promote values.

Skills

Leadership

Customer service

Interpersonal skills

IT literacy

Organizational skills

Adaptability

Job description

Overview

We are looking for someone to join the team as a Retail Assistant Manager in our Gloucester Road shop. Are you someone who is looking for their next career step, passionate about charity, fashion and wants to use their skills to make a real difference? This opportunity is perfect for someone who is organised, hands on, proactive, creative and driven! You will enjoy one of the most diverse, career building and rewarding roles in retail. You will be joining a great team working in a supportive and collaborative environment for one of Bristol's best loved charities.

Responsibilities

• To assist and work alongside the manager in optimising sales, managing, and leading a team of staff and volunteers
• Delivering consistently high retail and customer service standards
• Actively supporting and demonstrating our values through your role
• In the manager's absence ensure that all instructions and information from Head Office and line management are communicated to staff and actioned on a regular basis
• Promotion of diversity and gender rights

Qualifications and Skills

• Able to work in a fast-paced environment
• A genuine interest in fashion, charity retail and second hand
• Excellent leadership, customer service and interpersonal skills
• Ability to earn trust, motivate and build rapport
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills. Using email systems and online resources; use and understand basic spreadsheet
• Inspired to face the challenges of charity retailing

Role Details

• Working 30 hours per week, 4 in 7 days
• Salary: £25,633 - £26,220 FTE per annum, dependent on experience
• Permanent position
• Due to the nature of the work involved, this role is exempt from the ROA and all job-holders are required to undergo a Disclosure and Barring Service check. Sensitive DBS applications: If you are asked to complete a DBS check and have a previous identity that you do not wish to be disclosed to your employer and/or on your DBS certificate, please call 0300 131 2784 or email once the form has been issued to you.

About St Peter's Hospice

St Peter's Hospice is a well-loved hospice that provides extensive inpatient and community services, in Bristol and the surrounding areas. Every year St Peter's Hospice makes a difference in the lives of thousands of patients and their families when it matters most. Many of our staff work directly with patients and their families in nursing, health care and medical jobs. Others raise money to support patient care through our chain of over 40 charity shops and our fundraising activities. We also have a significant number of staff working in varied office-based roles. Our aim is to provide an inclusive, safe and healthy workplace that boosts creativity and motivation. Our Inpatient Unit is a state-of-the-art centre of clinical excellence, that was built with the generous support of the people of Bristol. Beyond our Inpatient Unit, you\'ll find our team in homes and on the phone 24/7. More recently in response to the pandemic we have moved some services online to continue support for our patients. The Hospice is also a centre of educational excellence and we teach other healthcare professionals about how to care for people at the end of their lives, supporting the NHS and care homes provide end of life care.