Retail Assistant Manager - Ellenbrook

Petstock SO Regional Pty Ltd; Ellenbrook; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading pet retailer in Ellenbrook is seeking an Assistant Store Manager to support the Store Manager in leading a passionate team. The role involves ensuring exceptional customer service, mentoring team members, and driving sales targets. Ideal candidates will have leadership experience, strong interpersonal skills, and a commitment to health and safety practices. Join this enthusiastic team where pets inspire your professional journey and enjoy a fun, inclusive culture with ample opportunities for career growth.

Benefits

Health and wellness services

Opportunity for additional paid leave

Mental health support services

Qualifications

• Experience in a similar store leadership role or ready to take that next step up in your retail management career.
• Ability to drive safe Work, Health & Safety practices.
• Strong leadership skills to motivate a high-performing team.

Responsibilities

• Lead by example, mentoring and inspiring your team daily.
• Support Store Manager in coaching the team to achieve knowledge and skills.
• Ensure exceptional customer experience consistently.

Skills

Leadership

Customer service

Sales target achievement

Interpersonal skills

Flexibility

Job description

Join a passionate team where we are inspired by pets and animals to be better people both in our careers and our everyday life, making an impact for Pets, People and the Planet!

• Award-winning programs that support career growth, with a new leadership development program underway
• Team member, family & pet benefits across Petstock Group & Woolworths Group
• Free access to mental health, financial & wellbeing support services

As an inspired member of the Petstock Group, our connections with pets help us grow as people. At the Petstock Group, together we live by this truth. We are continually inspired by pets and animals to be better people, both in our careers and our everyday life.

Take on the role of Assistant Store Manager at Petstock and support the Store Manager in leading a passionate team to deliver the world‑class customer service we’re known for, playing a key role in the success of the Petstock Group.

With a fun, friendly, and inclusive culture, you’ll have every opportunity to grow your career within our retail operations team.

Why Petstock is the Place for You

• Free access to Sonder our wellbeing, safety, and mental health support service
• From supporting the Petstock Foundation to our sustainability projects and community partnerships, our people have opportunities to play a role and be part of something bigger. Because giving back, together, is what we do!
• Opportunity to purchase up to 2 weeks of Additional Paid leave & 4 weeks of paid parental leave
• Health and wellness services at a great corporate discount
• Exclusive access to Workplace Banking
• We’re built on family values, combined with a genuine passion for pets and people. We operate with heart, inclusivity, and inspiration for pets, people, and the planet

A Peek Into Your Petstock Day

• Lead by example, mentoring and inspiring your team daily
• Support your Store Manager in coaching the team to achieve and develop their knowledge and skills
• Lead from the front by consistently providing an exceptional customer experience
• Create strong safety mindset, committed to fostering a culture of safety within your team
• Support your Store Manager to manage stock effectively, ensuring accuracy and that the team follows stock integrity processes
• Assist in managing visual merchandising (VM) of stock displays, ensuring VM standards are consistently maintained
• Demonstrate initiative by actively keeping your knowledge up to date on pet care, products, and services
• Recruit, onboard, and induct high‑calibre new team members
• Create a fun, supportive in‑store culture where your team loves coming to work every day
• Proactively support local marketing opportunities and sponsorships

Do you have the below experience and looking to take the next step in your career?

• Experience in a similar store leadership role or ready to take that next step up in your retail management career
• Demonstrated drive to achieve and exceed sales targets
• Strong leadership with the ability to motivate and build a high‑performing teams whilst fostering a positive culture
• Ability to prioritise and manage conflicting priorities, ensuring timely completion of tasks
• Ability to drive safe Work, Health & Safety practices
• Established business acumen
• Ability to be flexible and adapt to changing work environment
• Strong interpersonal skills with the ability to build relationships and rapport with customers and the wider team

If this is the opportunity you’ve been looking for and you love Pets as much as we do, apply today!