Retail Assistant

Moto Hospitality; Grays; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major service provider in Grays is seeking a Retail Assistant to join their dynamic team. You will provide exceptional customer service and maintain store standards. This position offers flexible working hours, potential for discretionary bonuses, and benefits like colleague discounts. Ideal candidates are adaptable, customer-focused, and thrive in both fast-paced and quieter environments. Join us to enhance the UK's rest stop experience!

Benefits

Discretionary bonus pay

Colleague discount

Enhanced benefits

Qualifications

• Dynamic individual who thrives in fast-paced environments.
• Self-motivated with a customer-centric mindset.
• Ability to maintain performance under varying workloads.

Responsibilities

• Greeting customers warmly and efficiently.
• Processing orders and requests.
• Maintaining the cleanliness of the workspace and store.
• Receiving deliveries and replenishing displays.
• Working with colleagues to deliver teamwork.

Skills

Adaptability

Customer service

Communication

Job description

Overview

Retail Assistant - £12.40 per hour. Shifts: 7 hours per week, shifts between 7am and 10pm. Address: Thurrock Services, M25 between Junction 30 and 31, Arterial Road, Grays, RM16 3BG. Are you ready to be our next M&S Simply Food Retail Assistant? Here at moto we're looking for enthusiastic, friendly people looking to get stuck in and join our awesome team, delivering M&S Simply Food's handy range quality food items and exceptional customer service as we transform the UK's rest stop experience.

What we offer our Retail Assistants

• Up to 1 week's discretionary bonus pay per year paid just in time for Christmas
• Up to 60% colleague discount across our franchise partner brands
• Enhanced benefits, including sick pay, enhanced family friendly benefits and life assurance
• Fantastic development opportunities including funded qualifications
• Weekly Pay

What you'll be doing as a Retail Assistant

• Greeting customers with a warm and friendly welcome
• Processing orders and requests in a timely and efficient manner
• Delivering our brand standards to a level our customers have come to expect
• Resolving challenges and enquiries with a customer centric mindset
• Receiving deliveries and replenishing displays to provide maximum product availability
• Ensuring your workspace and store is kept clean, tidy and welcoming
• Working with colleagues to deliver a culture of togetherness and teamwork
• Leaving our customers with a memorable experience worth coming back for
• Helping prepare the store, ready for the following days trade

What we're looking for

We're looking for someone who can effortlessly switch gears—thriving in fast-paced, high-energy environments while staying equally focused and productive in quieter, more independent settings. This role requires a dynamic individual who brings calm to the chaos and momentum to the lulls, ensuring consistent performance no matter the pace. If you're adaptable, self-motivated, and ready to tackle whatever the day brings, we want to hear from you.

What we value

We don't just hire a person, we hire real life individuals. As a business we value equality, diversity and inclusion, welcoming applications from all backgrounds and experiences. We're also leading the way in further developing a workplace where you can thrive, contribute and be your authentic self. Working for moto is truly amazing, but don't just take our word for it, we've been recognised in the Sunday Times Best Places to Work in 2024 and 2025!

Benefits & Work Arrangements

We offer flexible working arrangements, including full or part time hours, as well as where possible to compress or a fixed shift pattern to support your work life balance.

Disclaimers

• Hourly rates of pay may differ for under 18's, our night shift roles include a premium of £2ph

Additional

• Please note this role internally is known as Customer Service Assistant
• Annual bonus scheme is equivalent to work week's salary based on average hours worked over a defined period.
• INDLP