Retail Assistant

Nicholls & Clarke Ltd; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading building materials company in Coventry is seeking a Retail Sales Assistant to deliver exceptional customer service. The role involves engaging with customers, maintaining showroom standards, and driving sales by understanding customer needs. Ideal candidates are self-motivated team players with excellent communication skills. Benefits include comprehensive training, staff discounts, and a company pension scheme.

Benefits

Comprehensive training

Staff discount

Perkbox discounts

Company pension scheme

31 days holidays including Bank Holidays

Work-life balance

Qualifications

• Reliable and punctual.
• Experience in warehouse or yard work preferred.
• Able to lift and move heavy items safely.
• Professional and positive attitude.

Responsibilities

• Provide exceptional customer service.
• Engage confidently with customers.
• Maintain showroom stock and appearance.
• Resolve customer queries professionally.
• Generate new trade leads.
• Lift and move heavy items as necessary.

Skills

Customer service skills

Communication skills

Teamwork

Attention to detail

Self-motivation

Tools

Forklift Truck

Job description

Overview

Founded in 1875, Nicholls and Clarke Group are a manufacturer, distributor and retailer of building materials throughout the UK with a network of retail and distribution centres. We have a committed team of over 550 people supplying building materials to the trade and retail markets. The Retail Sales Assistant will be required to engage with customers and other team members to provide exceptional customer service through your enthusiasm and knowledge. You will be responsible for driving sales and provide high quality customer service by identifying our customer's needs and giving accurate advice for their requirements.

Responsibilities

• Providing exceptional customer service and experiences, ensuring high levels of customer satisfaction through enthusiasm, excellent sales service and product knowledge


• Confidently engaging with customers and team members


• Working as part of a team to maintain showroom stock levels and store appearance


• Resolving customer queries following Company procedures in a professional manner


• Generating new trade leads


• Manual lifting when required


• You must be able to work as part of a team and be flexible to cover store open hours and weekends and bank holidays

Requirements

• Reliable with good time keeping skills


• Warehouse or Yard work experience preferred but not essential


• A current Forklift Truck licence is preferred but training to gain this licence, or to update Forklift training, can be given


• Self-motivated and disciplined


• Must be able to lift and move heavy items safely


• Excellent communication skills


• A professional and positive approach


• Good team player


• Attention to detail

Benefits

• Comprehensive and ongoing training


• Great staff discount on N&C products


• Perkbox discounts


• Company pension scheme


• Opportunities for personal and professional development


• 31 days holidays, inc. Bank Holidays


• A genuine work-life balance