Retail Account Manager

Neptune; Swindon; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A prominent premium furniture company is seeking a UK & International Wholesale Retail Account Manager in Swindon, England. This role involves nurturing partnerships with wholesale partners, driving growth, and ensuring brand representation. Candidates should have strong account management experience within retail and exceptional communication skills. Regular travel across the UK and Europe is required. The position offers a competitive salary and a generous benefits package, including holiday allowance, sick pay, and training workshops.

Benefits

Generous Holiday Allowance

Life Assurance

Company sick pay

Enhanced maternity and paternity leave

Cycle to work scheme

Generous discounts

Discounted gym membership

Competitive salary

Wellbeing Hub access

Birthday day off

Day off for becoming a Grandparent

Life event week off

Refer a friend scheme

Long service holiday allowance increase

Two paid volunteer days

Training Workshops

Qualifications

• Solid experience in account management within retail, preferably in a premium brand.
• Proven track record of managing multiple stores and/or wholesale accounts.
• Full, clean driving license and a willingness to travel regularly.

Responsibilities

• Manage relationships with UK and international wholesale partners.
• Identify new business opportunities for retail expansion.
• Monitor performance and provide strategic recommendations.
• Train and develop store teams to foster customer experience excellence.

Skills

Account management

Strong communication skills

Relationship-building

Commercial acumen

Presentation skills

Tools

Microsoft Office (Excel)

Job description

At Neptune, we believe thoughtful design can make the everyday extraordinary. From beautifully crafted furniture to timeless interiors, we're passionate about helping people create homes they love.

Key Account Manager – UK & International Wholesale Retail

We're now looking for a UK & International Wholesale Retail Account Manager to join our team - someone with strong commercial acumen, an eye for detail, and a love of premium retail. This is a key account manager role that will drive growth, strengthen partnerships, and ensure our brand is represented to the highest standard across all our wholesale locations in the UK and Europe. Reporting to the Retail Director, you'll be based in our stunning support offices in Swindon, Wiltshire, with regular travel in the UK and Europe, including overnight stays.

Responsibilities

• Oversee and nurture relationships with our UK and international wholesale partners, ensuring each store reflects Neptune's brand and service values.
• Identify new business opportunities and help expand our retail network into new locations.
• Partner with internal teams - from visual merchandising and design to logistics and finance - to deliver beautifully executed store openings and ongoing support.
• Monitor performance, budgets, and targets across stores, providing insight, feedback, and strategic recommendations to the Retail Director.
• Train and develop store teams, fostering excellence in customer experience, product knowledge, and operational standards.
• Act as a brand ambassador, ensuring every Neptune space - wherever it may be - feels unmistakably 'us'.

Qualifications

You bring solid experience at account management level within retail, ideally in a premium or lifestyle brand and a proven track record of leading multiple stores and/or wholesale accounts. With strong communication, presentation, and relationship-building skills, you'll also have confidence in decision-making and the ability to adapt to different people and environments.

It's important that you bring proficiency in Microsoft Office (especially Excel) and a full, clean driving licence and willingness to travel regularly across the UK and Europe.

We're looking for someone who is commercially astute yet creative, analytical yet personable. You'll enjoy bringing structure to growth, supporting others to succeed, and seeing your work come to life in beautifully presented retail spaces. Above all, you're driven by a shared belief in exceptional design and exceptional service.

Benefits

• Generous Holiday Allowance
• Life Assurance
• Company sick pay
• Enhanced maternity and paternity leave
• Cycle to work scheme
• Generous new item and outlet discounts
• Discounted gym membership
• Competitive salary
• Perkbox: Wellbeing Hub and Retail Discounts Portal
• Your birthday day off
• Day off if you become a Grandparent
• A week off to celebrate a life event
• Refer a friend scheme
• Long service holiday allowance increase
• Two paid volunteer days a year
• Training Workshops

We are a growing business that encourages our people to grow with us. Neptune's goal is to ensure we have a diverse and inclusive work environment, where all of our employees have equal access to opportunities and everyone's voices are heard.