Restoration Supervisor

SERVPRO of Kempsville/Military Circle/Newport News; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A local restoration service provider is seeking a Restoration Supervisor to manage restoration projects and ensure customer satisfaction. The role involves coordinating work activities, supervising technicians, and adhering to safety guidelines. Ideal candidates will have experience in water/fire restoration, effective communication skills, and a valid driver’s license. Competitive pay starts at $15.00–$22.00 per hour based on experience, with potential for overtime and merit increases.

Qualifications

• 1+ years experience in water/fire restoration.
• Ability to lift a minimum of 50 pounds regularly.
• Valid driver's license required.

Responsibilities

• Manage the customer and client experience and overall satisfaction.
• Communicate expectations to restoration technicians.
• Ensure quality control in production processes.
• Identify and control safety hazards on site.
• Document accurate job files to support services.

Skills

Effective communication

Basic math skills

Basic computer skills

Physical stamina

Education

High school diploma or GED

Job description

Overview

Do you love helping people through difficult situations? Then, don’t miss your chance to join our franchise as a Restoration Supervisor. As a Restoration Supervisor at Servpro of Kempsville/Military Circle, you will be part of a team focused on excellent service, fairness, and mutual respect. The Restoration Supervisor prescribes, coordinates, controls, and performs work activities on restoration projects to fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand, the crew chief demonstrates to customers the company’s Here to Help commitment. Training and development program available, which can include industry certifications. In this position, you will be making a difference each day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened!”

Responsibilities

• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Coordinate and perform production processes as scheduled and ensure quality control; this is a labor intensive position
• Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers; follow and oversee safe work practices and adherence to safety and risk management guidelines at all times
• Document a detailed and accurate job file to support the services provided
• Manage and control labor and consumable usage on assigned projects; manage assets by protecting and using equipment and materials properly

Qualifications

• Effective written and oral communication with basic math and computer skills
• 1+ years experience in water/fire restoration
• High school diploma or GED
• Valid driver’s license
• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces
• Ability to sit/stand/walk for prolonged periods
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning products/chemicals
• Ability to travel locally and out of state when necessary
• Ability to successfully complete a background check subject to applicable law

Pay

Starts at $15.00–$22.00 per hour based on experience, with possibility of overtime pay and increases based on merit.

All employees of a SERVPRO Franchise are hired by, employed by, and under the supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by SERVPRO Industries, LLC or SERVPRO Franchisor, LLC in any manner. All sample forms provided by Servpro Industries should be reviewed for compliance with Federal, State and Local laws. All sample forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them.

Each SERVPRO Franchise is Independently Owned and Operated.

Why consider a career with SERVPRO?

Service to the Community

Being Part of a Team

Stability & Growth