Restaurant Team Member

Tim Hortons UK & Ireland Ltd.; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A popular coffee shop chain in the UK is seeking a Restaurant Team Member to provide exceptional guest experiences. The ideal candidate should have customer service experience, excellent communication skills, and be a flexible team player. Responsibilities include welcoming customers, delivering friendly service, and maintaining cleanliness. This role offers an hourly rate aligned with National Minimum Wage, with opportunities for career growth.

Qualifications

• Positive team player with previous customer service experience in a fast-paced environment.
• Excellent communication skills with a strong focus on customers.
• Flexibility to work early mornings, afternoons, evenings, and weekends.

Responsibilities

• Welcoming every customer with a smile and providing friendly service.
• Delivering fast and accurate service to customers.
• Maintaining cleanliness and compliance with health and safety standards.
• Following operational procedures and instructions.

Skills

Customer service experience

Excellent communication skills

Team player

Flexibility to work various hours

Job description

Overview

Location: PO19 7WT

Salary: Hourly paid

Job Type: Full-time & Part Time available

Want to change up your career and join a company where there’s never a dull moment? Where you can work with like minded people delivering a unique product to the UK market with true Canadian hospitality? Tim Hortons is expanding across the UK and we need brilliant people like you to help us.

Tim Hortons is part of the fabric of Canada with over 5,000 quick service restaurants worldwide, serving over 2 billion cups of freshly brewed coffee and we have an ever-growing presence in the U.K, with exciting plans to open hundreds of restaurants over the next 10 years.

We put the customers at the forefront of everything that we do, and we are currently looking for outgoing Restaurant Team Members to join the team on a permanent basis to ensure that we continue to have an exceptional brand. In return you will be rewarded with an hourly rate in line with National Minimum Wage and the opportunity to grow with us and carve a glorious career.

As a Restaurant Team Member, you will provide and create exceptional guest experiences. Whether you are the very first person our guests encounter or produce the best loved bakery items that our guests have come to enjoy, your energy and passion for guest service, is what will make you a top team member in this fast-paced environment.

To apply for the position of Restaurant Team Member you will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and coupled with the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).

If you have a passion for fantastic customer service, thrive on customer satisfaction and have a healthy obsession with coffee then we would love for you to get in touch and apply for our Restaurant Team Member opportunity!

Responsibilities

• Welcoming every customer with a smile and being genuinely friendly at all times
• Delivering fast, friendly and accurate service to all customers
• Attempt to resolve simple customer enquiries and referring difficult customer enquiries to a Manager
• Ensure food is prepared and stored and preparation areas are maintained according to Health & Safety and Audit standards
• Carry out temperature checks and record as per company process
• Complete daily and weekly cleaning schedules as per cleaning chart
• Following critical standards for raw and finished product quality, service speed, cleanliness and sanitation
• Adhering to restaurant performance standards for crew stations and as per shift manager directions
• Being aware of the goals and targets of the restaurant. This ensures your actions contribute towards achieving them
• Maintain operational & kitchen areas to exceed customer cleanliness, comfort & convenience expectations including the restocking of workstations
• Report all work related near misses, injuries and illnesses as soon as possible
• Follow correct procedures and reasonable instructions including wearing Personal Protective Equipment (PPE) when instructed

Qualifications

You will be a positive team player, who has previous customer service experience within a dynamic, fast paced environment. You will possess excellent communication skills with a strong focus on the customer and have the flexibility to work a range of hours (including early mornings, afternoons, evenings and weekends).