Restaurant Team Leader — Drive Service & Growth

Dobbies Garden Centres Ltd; Scotland; On-site; GBP 19,000 - 25,000; Full time

Job summary

A garden centre retailer seeks a Restaurant Team Leader to deliver exceptional customer experiences in their restaurants. Responsibilities include supporting staff, ensuring high service quality, driving sales through customer interactions, and maintaining operational standards. Ideal candidates will have a passion for food and hospitality, supervisory experience, and a customer-focused attitude. This role offers generous annual leave, significant staff discounts, financial well-being support, and opportunities for continuous development.

Benefits

Generous annual leave entitlement

50% off in Restaurants

Access to financial wellbeing support

Discounted retail rewards

eLearning platform access

Qualifications

• Experience within a customer facing role.
• Ability to build relationships and maintain a positive attitude.
• Eager to learn new skills and gain new experiences.

Responsibilities

• Depute for management and coach staff in their absence.
• Provide excellent customer service during transactions.
• Drive sales by promoting the Dobbies Club membership.
• Ensure adherence to operational procedures and standards.
• Maintain cleanliness in the restaurant.

Skills

Passion for food and hospitality

Customer service skills

Teamwork

Ability to work in a fast-paced environment

Supervisory experience

Education

Relevant food safety qualifications

Job description

A garden centre retailer seeks a Restaurant Team Leader to deliver exceptional customer experiences in their restaurants. Responsibilities include supporting staff, ensuring high service quality, driving sales through customer interactions, and maintaining operational standards. Ideal candidates will have a passion for food and hospitality, supervisory experience, and a customer-focused attitude. This role offers generous annual leave, significant staff discounts, financial well-being support, and opportunities for continuous development.