Restaurant Supervisor - London

Royal Lancaster London Hotel; Greater London; On-site; GBP 29,000; Full time

Job summary

A prestigious hotel in London seeks a Restaurant Supervisor to lead service and motivate a team. The ideal candidate has experience in fast-paced environments, strong customer service skills, and a passion for delivering high-quality dining experiences. This position offers competitive salary and numerous perks including a pension plan and healthcare cash plan. Perfect for those ready to step into a leadership role in hospitality.

Benefits

50% discount in all restaurants

Complimentary stay after probation

Healthcare cash plan

Free meals on duty

Qualifications

• Previous experience as a restaurant supervisor or head waiter/waitress in a fast-paced environment.
• Confidence leading a shift and supporting junior team members.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Lead the service and ensure the team delivers smooth, efficient, and friendly service.
• Support training and development of junior staff.
• Be a point of contact for feedback, queries, and special requests.

Skills

Strong customer service instincts

Communication skills

Leadership

Attention to detail

Job description

Restaurant Supervisor - London

Set the pace. Lead the floor.

At Hotel Indigo K West Shepherd's Bush, our restaurant is the heartbeat of the hotel, where local flavour meets standout service. We're looking for a Restaurant Supervisor who brings energy, organisation, and leadership to every shift. If you love hospitality, know how to motivate a team, and thrive in a fast‑paced service environment, we want to hear your story. So come and join our pre‑opening team, as we get ready to open our doors!

What's Our Story?

Hotel Indigo celebrates the spirit of each neighbourhood and here in Shepherd's Bush, we embrace creativity, culture, and connection. Our restaurant reflects that same energy, offering guests and locals a relaxed yet refined dining experience. As Restaurant Supervisor, you’ll be right in the centre of it, keeping service smooth and the team inspired.

Here’s what you can look forward to as our Restaurant Supervisor:

Annual salary : 29,000

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• IHG Employee rate across 6000 hotels globally
• Extensive discounts on our benefits platform
• Healthcare cash plan
• Interest‑free season ticket loan
• Employee Assistance Programme - 24 / 7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Lead the service: Take charge of your shift, ensuring the team delivers smooth, efficient and friendly service throughout.
• Motivate the team: Support training and development of junior staff, helping to build confidence and keep standards high.
• Own the details: Oversee table settings, reservation management, opening / closing procedures, and support with stock control.
• Support the guests: Be a point of contact for feedback, queries, and special requests, always with warmth and professionalism.
• Keep things moving: Coordinate with kitchen and bar teams to keep service flowing and resolve any issues before they escalate.

What's Your Story?

You're positive, professional, and proud to lead by example. You'll thrive in this Restaurant Supervisor role if you bring:

• Previous experience as a restaurant supervisor or head waiter / waitress in a fast‑paced environment
• Confidence leading a shift and supporting junior team members
• Strong customer service instincts and communication skills
• An eye for detail and a cool head under pressure
• Flexibility to work evenings, weekends, and holidays
• A passion for food, drink, and creating great guest experiences

If you’re ready to take the next step in your hospitality journey, we want to hear your story. Join us as Restaurant Supervisor at Hotel Indigo K West Shepherd's Bush, and help us serve up something unforgettable, every day.